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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      Organization Custom Fields for Ticket Organization instead of Requester Organization
      Respondidas
      I'm working on creating a report in Explore to look for tickets where the custom date field on the organization's profil...

      Publicado 22 abr 2021 · Travis Tubbs

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      Trigger for Organization update
      Respondidas
      I am looking for a way to trigger a notification to a specific agent whenever an update has been made to an Organization...

      Publicado 24 mar 2021 · Stephanie McIntyre

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      Working with 3rd party Contractors
      Respondidas
      Hello, I am hoping there is someone in the community that can help us solve a problem. We work with 3rd part contractor...

      Publicado 03 may 2021 · MarketSpark

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      Adding title to agent signature
      Respondidas
      Hi, i was wondering if it was possible to add a custom user field like "Title" and have it added to the agents signatur...

      Publicado 27 abr 2021 · Magnus Ahrensbach

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      Forbidden message when resending verification email
      Respondidas
      HI All, I am having an issue when I send out a "Resend verification email" out to an end user.  They get the email, but...

      Publicado 08 abr 2021 · Diane Michaels

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      Display Organisation data to End Users
      Respondidas
      Hi, In my company, we have two areas of business - one is B2B and the other is B2C. We are on Support Enterprise, with...

      Publicado 29 mar 2021 · Stephen

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      Organization that have multiples brands
      Respondidas
      I'm working with organizations \ companies that have multiples brands. Can I create such a structure in Zendesk?  

      Publicado 29 mar 2021 · אוראל אמסלם

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      the time of registration in support does not match the real time
      Respondidas
      Hello, I have a problem, the time of registration in support does not coincide with the real time.What I can do.

      Publicado 25 mar 2021 · David Berumen

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      I want to know when it was the last time an end user contacted us via Zendesk
      Respondidas
      Hi All,  As the title says, I would like to know when it was the last time an end-user contacted us through Zendesk.  ...

      Publicado 24 mar 2021 · Fallon Albrecht

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      Ticket assignees are changing when changing an agent groups
      Respondidas
      We are facing a critical issue. We manually change agent groups often for the purpose of training. Yesterday we learned ...

      Publicado 19 mar 2021 · Niloufar Ahmadinikoo

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