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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      Organization and end-users mandatory
      Respondidas
      Hello,We have a few tickets in our Zendesk without an organization or end-users (see below)I would like, for every ticke...

      Publicado 26 ene 2017 · Jérémie Thomelin

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      Pulling custom Org fields into ticket
      Respondidas
      Has anyone tried or accomplished being able to pull information from custom organization fields to display in a ticket? ...

      Publicado 01 mar 2018 · Dena

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      How can an end-user see all the tickets assigned to an organization
      Respondidas
      Created an organization and assigned the users to it. Also configured that the users can view all org tickets. How can ...

      Publicado 11 mar 2020 · Joel Guajardo

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      Personalizing the default "take it" assignment to a user-specific group
      Respondidas
      Within our agency, our agents are split into a variety of groups with the ultimate goal of separating what each group ca...

      Publicado 07 feb 2019 · Brandon Hansen

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      Hide Groups from request assignment.
      Respondidas
       Hello Zendesk Community, since the options for managing views are limited (evryone, members of a group or just myself)...

      Publicado 15 may 2018 · Wolf Hilbl

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      Restricting tickets from certain users to designated Zendesk agents
      Respondidas
      My company has a certain set of users whose tickets we would like to be visible only to designated employees. Using a co...

      Publicado 04 ene 2018 · Premise Data

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      Can a Light Agent update a ticket's comments?
      Respondidas
      Hi, Can a Light Agent update a ticket's comments (private) when it's not the ticket creator/requester? I integrated ze...

      Publicado 12 sept 2017 · Michaela (Thinking Cap)

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      Limit/Block users from creating/viewing Zendesk tickets
      Respondidas
      We have a use case where one of our customers would like to restrict which of their users are allowed to create/view ZD ...

      Publicado 13 sept 2016 · Boris Krutiy

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      Auto detect groups without agents but with the unsolved ticket in the groups queue. 
      Hi  Is there a feature available for automatically detecting groups that have unsolved tickets in their queue but lack ...

      Publicado 22 dic 2023 · Pranesh Pokale

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