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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      How to deal with duplicated end users
      Respondidas
      Hi Zendesk community,  We have the following situation: Duplicity of users because a customer has only one email contac...

      Publicado 11 ene 2024 · Pablo Zarricueta

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      Different Forms for External and Internal Users
      Respondidas
      Hi, I'm relatively new to Zendesk and was curious as to whether you can change the 'form' available to end-users based o...

      Publicado 06 feb 2024 · Louis Broomfield-Payne

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      Multiple organizations extraction
      Respondidas
      When you export the users, only the main organization comes out, and not the others. ex : user 1 > org 1 | org 2 | org ...

      Publicado 01 feb 2024 · Léon PEYNE

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      Identifying duplicate organizations and bulk deleting them
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      We did an import of organizations in which some of them were already existing in Zendesk.  Now when we search the organ...

      Publicado 12 jun 2023 · Aish Desai - TS Ops Team

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      Show if user is suspended in user list
      Respondidas
      Hi Zendesk Community,  I am hoping that someone with some technical ability can help me with something. We do regular a...

      Publicado 16 dic 2021 · Maggie St.Clair

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      Limiting Light Agent visibility - need to rework our groups?
      Respondidas
      We're a school board with multiple departments and multiple sites. As we all use the same domain, multiple organization...

      Publicado 29 ene 2024 · Kyle Kowalsky

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      Limit the number of users at one organisation that can create and update tickets
      Based on subscription level we'd like to limit the number of end users that can create and update tickets for each organ...

      Publicado 22 dic 2023 · Judy Correia

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      Agent didn't get Zendesk invite
      Respondidas
      One of my staff members didn't receive the Zendesk email asking them to sign into Zendesk for the first time and create ...

      Publicado 28 nov 2023 · Kate Pilcher

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      Is it possible to create a group to use as requester?
      Respondidas
      I need to send emails to groups of people frequently, so I would like to create a "group" that contains all the emails t...

      Publicado 26 oct 2023 · Jéssica G. Bigon

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      Custom user fields in placeholders
      Respondidas
      Hi. I really do hope this is possible, becuase it is getting on my nerves. I can't get a placeholder working from a cu...

      Publicado 24 oct 2023 · Jysk IT en del af Sagro I/S

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