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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      Identifying a VIP Organization On The Ticket
      Respondidas
      We have a need that I can't imagine is unique to us: We need our agents to be able to quickly identify that an incoming ...

      Publicado 11 sept 2023 · MineralTree | Support

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      Default group change is not effective
      Respondidas
      When changing the "Default group" assignment from one group to another, it shows up in the admin center as expected. But...

      Publicado 20 oct 2023 · Jussi Rajala

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      Export end users from specific View
      Respondidas
      I am searching for an option to export end-user data/tickets from one specific view. This request was already back in 20...

      Publicado 09 oct 2023 · Tereza Hurychova

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      View all agents assigned to a skill
      Hi - I'm request an easy way to see all agents that have a specific skill. This relates to the support ticket I submitte...

      Publicado 28 sept 2023 · Kerry Sorenson

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      Managing a users tickets by organization
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      Is there a way for a user admin to see all the tickets their company team members put in so they can monitor ticket stat...

      Publicado 28 sept 2023 · Cayla Grossman

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      User Group permissions for customer account?
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      Two related questions: 1. Is it possible to create a user group structure for customers, such as how this can be done f...

      Publicado 22 sept 2023 · Nicholas Deary

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      Organization Tags and Custom field tags
      Morning We have a custom drop-down field set up with 3 options that have the tags system_a, system_b and system_c assoc...

      Publicado 21 sept 2023 · Richard Tudge

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      Organizations - am I understanding it correctly?
      Respondidas
      Hi all, I am fairly new to Zendesk and am trying to understand "organizations" within the tool. I am looking to have 2 w...

      Publicado 21 sept 2023 · Anthony Hidalgo

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      End user Access to Resource Center materials without creating a Zendesk account
      Respondidas
      The Zendesk sign-in is confusing to customers/end users as it looks like they are signing into our software instead.  Ho...

      Publicado 28 ago 2023 · Wendy Barnard

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      I want to show the user field to the end user.
      Respondidas
      I think I can show custom fields to end users, but I want to show user fields as well.

      Publicado 14 ago 2023 · Mieda

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