Búsquedas recientes

No hay búsquedas recientes

Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

Nueva publicación
Mostrar todas
    Ordenar por actividad reciente
      Requester can no longer view own ticket in private groups.
      Respondidas
      Good afternoon.  Was a change made to Zendesk where a ticket opened in a private group is now no longer viewable by the ...

      Publicado 11 ago 2023 · Aaron Selway

      3

      Seguidores

      0

      Votos

      1

      Comentario

      Use "Numbers" field between Ticket & Organization in order to Substract a result
      Respondidas
      Hello Zendesk community, I hope you are all doing well, I searched for articles referring to this kind of need but was...

      Publicado 25 jul 2023 · Benjamin Lamiable

      2

      Seguidores

      1

      Voto

      1

      Comentario

      Auto Delete or non-Provisioned End Users
      Respondidas
      H I have just enabled provisioning via Azure AD. Over the years our end user database has been populated with many non...

      Publicado 20 jul 2023 · John Kenny

      3

      Seguidores

      1

      Voto

      1

      Comentario

      Multiple Organizations under a User
      Respondidas
      when a user is associated with multiple organizations you cannot then go into the subsequent Organization field and star...

      Publicado 11 jul 2023 · Andy McKinnon

      2

      Seguidores

      1

      Voto

      1

      Comentario

      Users listed under Organizations
      Respondidas
      when a user is associate with an organization... the list is not alphabetical... whether you are in the "requester" fiel...

      Publicado 11 jul 2023 · Andy McKinnon

      2

      Seguidores

      1

      Voto

      3

      Comentarios

      How do I assign default Groups by agent?
      Respondidas
      I have two Groups that I created from Zendesk Admin.  1. K 2. R Although I have put each agent in one of these two gr...

      Publicado 14 jun 2023 · Kitchen Team

      2

      Seguidores

      0

      Votos

      1

      Comentario

      Organization Hierarchy
      Respondidas
      I'd like to get an idea of how others may have implemented Zendesk amongst their departments/areas.  Was a user field, t...

      Publicado 14 jun 2023 · Tyler Duncan

      7

      Seguidores

      0

      Votos

      7

      Comentarios

      Update ticket fields based on interactions (user events)
      Respondidas
      Hello everyone!  I am looking for a way to differentiate between customers who have already made several purchases and ...

      Publicado 13 jun 2023 · Agustin Florio

      2

      Seguidores

      0

      Votos

      2

      Comentarios

      Zendesk automated tagging in User Level
      Is there any way to make a trigger or condition wherein an Agent replies to a New Ticket by a New End User have an autom...

      Publicado 07 jun 2023 · Donovan Coral

      3

      Seguidores

      0

      Votos

      2

      Comentarios

      Agent Log In
      Respondidas
      Is there a report where we can see the time when the agent logged in / logged out of Zendesk? 

      Publicado 05 jun 2023 · Erickson Duque

      5

      Seguidores

      1

      Voto

      1

      Comentario