Búsquedas recientes

No hay búsquedas recientes

Q&A - Workforce management

Ask your questions, engage in discussion, and find solutions related to Tymeshift and workforce management.

Nueva publicación
Mostrar todas
    Ordenar por actividad reciente
      ZD WFM Forecast Algorithm - managing unexpected peaks.
      Hi Team,   I'm trying to understand all the algorithms available in ZD WFM, I would like to know the best algorithm you ...

      Publicado 07 ene 2025 · Edwin Franco

      0

      Seguidores

      0

      Votos

      0

      Comentarios

      What tool do you use for Quality Assurance on tickets? What are the pros and cons?
      Respondidas
      Hi! We're currently trying to find the right tool for us to help automate / make easier the quality assurance process o...

      Publicado 14 jul 2023 · Alex Coburn Davis (he/him)

      11

      Seguidores

      3

      Votos

      7

      Comentarios

      WFM Prognose: Wie schnell und ab wann kann WFM die Zeit für allgemeine Aufgaben auch in der Prognose berücksichtigen?
      Können feste Aufgaben außerhalb von Zendesk (Zum Beispiel Retourenbearbeitung) auch in der Prognose berücksichtigt werde...

      Publicado 13 ago 2024 · Denise Noder

      0

      Seguidores

      0

      Votos

      0

      Comentarios

      Time Tracking Google Sheet
      Can someone help me on how to setup the Time tracker to track Google Sheets which is outside Zendesk? I already configur...

      Publicado 25 jul 2024 · Dan Olpindo

      0

      Seguidores

      0

      Votos

      0

      Comentarios

      Google Chrome’s "Zendesk Time Track" Extension stops working on a daily basis for multiple agents.
      We started using the tracking agent time spent outside of Zendesk, but then realized this extension simply stops working...

      Publicado 09 may 2024 · Jessica

      1

      Seguidor

      0

      Votos

      1

      Comentario

      Does pinning tabs in Google Chrome impact the functionality of the "Zendesk Time Tracker" extension?
      Does pinning tabs in Google Chrome impact the functionality of the "Zendesk Time Tracker" extension?

      Publicado 09 may 2024 · Jessica

      0

      Seguidores

      0

      Votos

      0

      Comentarios

      Feature Request - Stop Tymeshift automatic time tracking when agent locks their PC
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 19 ene 2024 · Aaron Doane

      3

      Seguidores

      5

      Votos

      1

      Comentario

      Does Tymeshift capture and analyse Zendesk Agent Omnichannel Statuses?
      Hi Support Team, Could you confirm if Agent Omnichannel Statuses are changed, does Tymeshift capture and analyse them?T...

      Publicado 19 mar 2024 · Minh Le

      2

      Seguidores

      0

      Votos

      1

      Comentario

      Automatically setting talk status
      Is there a way we can automatically set an agent's status to online when they've started their day on Tymeshift? 

      Publicado 05 mar 2024 · Amina

      3

      Seguidores

      0

      Votos

      2

      Comentarios

      How Timeshift integrates with Zendesk Talk or AWS Connect apps
      Does Timeshift track any activities in Zendesk Talk app? Does it work the same way as AWS Connect app? 

      Publicado 12 feb 2024 · Minh Le

      3

      Seguidores

      0

      Votos

      3

      Comentarios