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Q&A - Help center and community

Ask your questions, engage in discussion, and find solutions related to knowledge management, customer portal, search, and theme customization.

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      Add Custom Field to Help Center Articles
      Respondidas
      You know how many of the zendesk support articles show this image at the top of the article:

      Publicado 15 mar 2016 · Jason

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      Add shadow or border around all images in help center articles
      Respondidas
      I would like all my images in help center articles to have some sort of border or shadow around them because many of my ...

      Publicado 28 ene 2016 · Jason

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      Add/Edit a Footer for all Help Centre Articles
      Respondidas
      Is it possible to add (or if there is already one, how can you edit) a footer in every Help Centre article? We want to a...

      Publicado 27 ene 2016 · Simon St John

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      Add Submit a Request button on the Help Center
      Respondidas
      I've customized the help center which will be the landing page for users. How do I add a "Submit a Request" button to th...

      Publicado 04 ago 2015 · Gus Ko

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      Converting PDF/Word Docs into Help Center articles
      Respondidas
      Hello, We just started our subscription and I'm tasked with migrating our existing documentation to the Help Center. The...

      Publicado 14 mar 2016 · Using_Zendesk

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      Can the {{if}} expression in the help center supports comparison?
      Respondidas
      The following if clause checks if the variable "name" exist. {{#each categories}} {{#if name}}name exists.{{/if}} {{/eac...

      Publicado 09 mar 2016 · Daniel Sagaya Raj

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      No 'Access-Control-Allow-Origin' header is present error
      Respondidas
      I'm trying to send an ajax request to "example123.com". requests: { something: { url: '

      Publicado 25 feb 2016 · fdfdsfds

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      Is there an ability to use internal only help center comments
      Respondidas
      i wanted to be able to enable comments for internal users on articles (to provide feedback to authors) when viewing cont...

      Publicado 22 ene 2016 · Denise Stokowski

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      Accessing {{category_tree_with_article}} or {{categories}} in header
      Respondidas
      What is the best way to access the categories or category tree with article in the header? Every time I save I get an er...

      Publicado 01 dic 2015 · Chris Mills

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      Displaying promoted articles from a particular section on the Help Center home page
      Respondidas
      Hi Everyone, We're currently building out our help center which is a really exciting time for us. One thing we're lookin...

      Publicado 28 oct 2015 · Datix Ltd

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