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Q&A - Help center and community

Ask your questions, engage in discussion, and find solutions related to knowledge management, customer portal, search, and theme customization.


We would like to be able to add 1) formatting, 2) bullets, and 3) Hyperlinks to a ZD category or section. Is there a way...

Publicado 14 oct 2021 · Mary Paez

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Hi, I'm using Zendesk Professional. We are in the process of changing products and want to develop new sections and arti...

Publicado 09 nov 2023 · Elizabeth Churchill

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Hi! I am trying to figure out how to hide a specific ticket form from the submit request page. I had followed an old pos...

Publicado 05 ago 2024 · Abigail Martinez

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Hi Everybody! I have a Help Center theme that was edited some time ago to hide one specific form from all users, except ...

Publicado 17 may 2023 · Damon Maranya

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Hello, I would like to make the article title a hyperlink in some instances instead of an article with clickable links. ...

Publicado 04 ago 2021 · Jill Kilty Newburn

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How to build Help Center looking like ...

Publicado 18 jul 2019 · ju da

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Hello! Does anyone know how to format article titles and making only certain words in boldface (like the screenshot belo...

Publicado 16 sept 2022 · Ria Fernandez

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Hi there, We are looking for a way to add in a ‘disclaimer’ box that only appears on a specific form. I found

Publicado 09 dic 2024 · Hannah Lucid

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Is there a way to add a tool tip when a customer hovers over a particular word, phrase or image in a knowledge base arti...

Publicado 10 oct 2018 · Jonathan

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Hi everyone, We’re working on our Community Page right now and getting ready to go live soon. One thing we’re a bit worr...

Publicado 05 dic 2024 · Noosh

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