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Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.

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      New satisfaction survey report: how to pull the scale rating
      Hi there! We are trying the new csat survey with a 1-5 scale, but I only see Good and Bad in reporting, even if it's a s...

      Publicado 19 dic 2024 · Sara Giardini

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      Export list of reports
      Is there a way to export a list of reports from Explore? Our reports have gotten away from us and we are trying to clean...

      Publicado 15 may 2024 · Judy Correia

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      New Ticket Status Change Report
      We are trying to figure out a way to create a detailed report that does the following as well as a dashboard widget that...

      Publicado 28 ene 2025 · Richard Braun

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      Report last ticket solved by an organization
      I'm trying to create a report that will show only the most recent solved ticket by organization. So basically  report th...

      Publicado 06 ene 2025 · Jacob R.

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      Trying to create a report that shows me 'Tickets Not Updated in 7 Days'
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      I'm trying to create a calculated metric for a report that will show me % of tickets that haven't been updated in 7 days...

      Publicado 24 abr 2023 · Thomas Koch

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      New Zendesk Standard report template
      Hello team, Will we have a new standard Zendesk report template? Are there other templates available to use? Thank you v...

      Publicado 06 ene 2025 · Roger Souza

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      Issue with Scheduled Delivery Formatting
      I’m having a weird issue with dashboards, and I’m hoping I'm just doing something wrong and that someone here can help. ...

      Publicado 03 ene 2025 · Kyle Beaulieu

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      Calculate hours from ticket creation to first outbound call
      Hi. Is anyone able to help with a starting place to calculate the time from the ticket creation to the first outbound ca...

      Publicado 06 nov 2024 · Lara McCaleb

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      How to schedule a dashboard delivery as PDF in the new dashboards?
      I have the option to migrate my existing dashboards from the legacy builder to the new builder (this is going to be A LO...

      Publicado 06 nov 2024 · Five Below, Inc.

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      How can I create a report on Parent Ticket IDs and their respective child tickets?
      Simply, I'd need a row level data with the following headers:

      Publicado 04 nov 2024 · karankuwarbidxb

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