Búsquedas recientes

No hay búsquedas recientes

Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.

Nueva publicación
Mostrar todas
    Ordenar por actividad reciente
      Calculating Business Days
      Respondidas
      Hi, Does anybody know how to calculate business days between a tickets "Created date" and "Resolution Date"? I need to ...

      Publicado 19 may 2022 · MineralTree | Support

      5

      Seguidores

      2

      Votos

      3

      Comentarios

      Reporting on "Can view tickets from user's org" access
      Respondidas
      Is there a way to report or find all users who have "Can view tickets from user's org"? Just a simple list of all users ...

      Publicado 17 feb 2023 · Jake Warren

      10

      Seguidores

      3

      Votos

      6

      Comentarios

      Drill in showing tickets it isn't supposed to
      Respondidas
      Hey guys, I have an issue with Drill in where it shows more tickets than it is supposed to in reports that use more tha...

      Publicado 10 may 2023 · Marina Angelska

      13

      Seguidores

      8

      Votos

      7

      Comentarios

      Reporting on problem tickets
      I'm looking for an option to locate problem tickets without an incident attached. I've created an Explore report that wi...

      Publicado 07 ene 2025 · Brettany Rhodes

      1

      Seguidor

      1

      Voto

      1

      Comentario

      CSAT and NPS rating
      We recently transitioned our CSAT rating system to a 1-5 scale to capture NPS and more detailed feedback, including addi...

      Publicado 21 feb 2025 · Meredith DuVal Thomas

      1

      Seguidor

      0

      Votos

      1

      Comentario

      ZenDesk Explore Backlog By Month Reported
      Respondidas
      Hi All,   Very new to ZenDesk here and am currently creating a number of reports and dashboards but one of them has go...

      Publicado 27 oct 2021 · Morris Coyle

      5

      Seguidores

      0

      Votos

      6

      Comentarios

      Calculate median without 0-values
      Respondidas
      I'm trying to get median calculated and it's always returning me 0 as a result. I found out that I have lots of 0 values...

      Publicado 29 jun 2021 · Otto Lindqvist

      4

      Seguidores

      0

      Votos

      6

      Comentarios

      1st Response Fields
      HI,   I am trying to check our proposed response times for requests hitting the system via various channels and don't se...

      Publicado 11 feb 2025 · Philip Allsworth

      0

      Seguidores

      0

      Votos

      0

      Comentarios

      How many tickets are being solved within set number of days
      Hello -  I am looking to build a report that can give me the following metrics. Report on how many tickets are solved wi...

      Publicado 10 feb 2025 · Kristen Vanderkooy

      0

      Seguidores

      0

      Votos

      0

      Comentarios

      Calculating a real 5-scale CSAT number
      Hello and good morning from a windy Sweden!  We are in our first two months of using Zendesk for our Support team and ar...

      Publicado 08 ene 2025 · Mattias Malré

      3

      Seguidores

      0

      Votos

      5

      Comentarios