Búsquedas recientes


No hay búsquedas recientes

Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.


Is there a way to export a list of reports from Explore? Our reports have gotten away from us and we are trying to clean...

Publicado 15 may 2024 · Judy Correia

7

Seguidores

3

Votos

5

Comentarios


I'm trying to create a report that will show only the most recent solved ticket by organization. So basically  report th...

Publicado 06 ene 2025 · Jacob R.

1

Seguidor

0

Votos

0

Comentarios


Hello team, Will we have a new standard Zendesk report template? Are there other templates available to use? Thank you v...

Publicado 06 ene 2025 · Roger Souza

1

Seguidor

0

Votos

1

Comentario


Hi there! We are trying the new csat survey with a 1-5 scale, but I only see Good and Bad in reporting, even if it's a s...

Publicado 19 dic 2024 · Sara Giardini

2

Seguidores

2

Votos

2

Comentarios


I'm looking for an option to locate problem tickets without an incident attached. I've created an Explore report that wi...

Publicado 07 ene 2025 · Brettany Rhodes

0

Seguidores

1

Voto

0

Comentarios


I’m having a weird issue with dashboards, and I’m hoping I'm just doing something wrong and that someone here can help. ...

Publicado 03 ene 2025 · Kyle Beaulieu

0

Seguidores

0

Votos

0

Comentarios


Hi. Is anyone able to help with a starting place to calculate the time from the ticket creation to the first outbound ca...

Publicado 06 nov 2024 · Lara McCaleb

1

Seguidor

0

Votos

1

Comentario


I have the option to migrate my existing dashboards from the legacy builder to the new builder (this is going to be A LO...

Publicado 06 nov 2024 · Five Below, Inc.

1

Seguidor

0

Votos

1

Comentario


Simply, I'd need a row level data with the following headers:

Publicado 04 nov 2024 · karankuwarbidxb

2

Seguidores

1

Voto

1

Comentario


We want to track total average response time (not just avg first reply time) for a subset of tickets (Plan type = custom...

Publicado 21 oct 2021 · Abby Armada

7

Seguidores

2

Votos

7

Comentarios