Búsquedas recientes


No hay búsquedas recientes

Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.


Hi! I want to create a query that shows an individual agent's tickets solved per day over a week vs. the average tickets...

Publicado 11 nov 2021 · Abigail

8

Seguidores

1

Voto

5

Comentarios


I want to know how many tickets a group assigned to a different agent group.   In our organization, we manually assign t...

Publicado 28 nov 2024 · Hailey

0

Seguidores

0

Votos

0

Comentarios


Hello! I have a table with two columns: tickets created this month and tickets created last month. I want to calculate t...

Publicado 26 nov 2024 · Betina Juliano

1

Seguidor

0

Votos

1

Comentario


We're currently using On-Hold Time as our main metric when it comes to measuring how fast our internal teams are respond...

Publicado 26 nov 2024 · B

0

Seguidores

0

Votos

0

Comentarios


Hello,  I am running a Tickets Solved by Month query using the date range Jul - Jun but the results keep populating in ...

Publicado 02 jun 2023 · Kristine Hancock

3

Seguidores

0

Votos

4

Comentarios


I have a dashboard with several tabs, and I intend to keep adding more. The tabs are constrained to the default width of...

Publicado 13 may 2022 · Danny Leblanc

4

Seguidores

1

Voto

2

Comentarios


I would like to hear, if any of you have an idea to making a report that shows the following:   1. A ticket comes in and...

Publicado 30 oct 2024 · Lea Baun

0

Seguidores

0

Votos

0

Comentarios


Hello,   I'm trying to understand metrics for one particular call that has 42 legs, but resulted in a voicemail.   I've ...

Publicado 25 oct 2024 · Eric Brower

1

Seguidor

0

Votos

1

Comentario


Hi all. I hope you can assist with this :) What I am trying to do is create a query similar to the "% Satisfaction sco...

Publicado 04 oct 2021 · Rev3nged

5

Seguidores

1

Voto

5

Comentarios


Hello everyone,   I'm working on creating a customer repeat interaction dashboard in Explore, but I'm having trouble app...

Publicado 09 oct 2024 · Akshay Gupta

1

Seguidor

0

Votos

1

Comentario