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Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.


Hello All!    I'm trying to create reporting that shows certain data points with the ability to filter by date and assig...

Publicado 16 sept 2024 · Alex Gonzalez

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Hi Team, I have two custom date fields on my ticket forms used for Urgent priority tickets, the fields are called: Produ...

Publicado 15 oct 2024 · Ryan Knight

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Hi, I have created two calculated attributes in the "Support: Update history" dataset. The results are coming out just f...

Publicado 22 mar 2024 · karankuwarbidxb

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Hi, Does anybody know how to calculate business days between a tickets "Created date" and "Resolution Date"? I need to ...

Publicado 19 may 2022 · MineralTree | Support

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We need reporting based on ticket followers. I haven't been able to find anything in Explore that would allow me to do t...

Publicado 16 jun 2023 · Kristina Tibbitts

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I'm building a dashboard and trying to always show the past 30 days and schedule the dashboard to send weekly. What I'd ...

Publicado 25 sept 2024 · Kyle Beaulieu

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Is there a way to analyse ticket data in real-time. For example, on a busy day be able to tell how many tickets we solve...

Publicado 20 feb 2024 · Siri Rääf

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I am trying to create a Report to be able to detect for how long the customer didn't respond after agent's response for ...

Publicado 08 sept 2024 · Abdelhameed Khaled

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Currently messaging is lacking a lot of important metrics that were previously available to us before when using chat. T...

Publicado 05 sept 2024 · Hendrik Mgina

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Hello everyone,    I'm wondering how can I create a report in Zendesk Explore that lists Organizations along with their ...

Publicado 02 sept 2024 · Abdulqader Haddad

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