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Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.

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      Any way to know what forms had any data in them in a ticket?
      I've been asked to create a report (in our data warehouse) that identifies tickets that had a specific form filled out -...

      Publicado 09 may 2024 · PAUL STRAUSS

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      Zendesk reporting
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      Hi community, Im looking for idea how to show  how much time does a ticket spend in every group. For example we have 5 g...

      Publicado 19 jun 2024 · Artur Michalski

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      Average handling Time considering first ticket update agent
      I want to measure Average handling time for agents . I mean by AHT here the first update agent did after he was assigned...

      Publicado 25 jun 2024 · Abdelhameed Khaled

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      AVG reply time
      I need to get the average reply time, when a client chats with us in messaging, he sends a message then we reply to it (...

      Publicado 13 may 2024 · Ahmed Masooud M

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      Showing ticket numbers on 100% stacked graph
      Hello!   I have created this 100% stacked graph but I am struggling to find a way to add the total ticket numbers at the...

      Publicado 21 jun 2024 · Ellis

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      How to see time logged per agent per period and not total time
      Hi  Could you please assist us in generating reports that will show time logged per agent per period of time (for exampl...

      Publicado 17 may 2024 · Alexandr Gusacenco

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      Report for tickets with SLA breaches and date/time of breach
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      I'm trying to build a report that lists SLA breaches with the ticket ID and the date/time of the breach. I'm not seeing ...

      Publicado 28 ago 2019 · Alex Edwards

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      Report Help - Requester First Reply Time
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      Hello,   Is there a way to create a report that would show the average time it takes for a requester to submit their fir...

      Publicado 05 jun 2024 · Hannah Lucid

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      Difficulty Managing Multiple Tags on Tickets in Zendesk Explore
      Hello Zendesk Community,  I am encountering a challenge with managing and reporting on tickets that have multiple tags i...

      Publicado 10 jun 2024 · Michelle Erikson

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      Article linking rate against all tickets, not just linked article tickets
      Is there a way to create a report that will provide the linked article rate against all closed tickets during a period, ...

      Publicado 11 jun 2024 · Heather Ausmus

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