Búsquedas recientes

No hay búsquedas recientes

Feedback - Zendesk WFM

Share your feedback, ideas and experiences related to the use of the scheduling, forecasting, reporting and everything else related to our workforce management product.

Nueva publicación
Mostrar todas
    Ordenar por actividad reciente
      Permissions to edit status in live time
      As a team lead, wfm manager, or operations manager, I would like to be able to edit an agent's wfm status live time rath...

      Publicado 14 ago 2024 · Monica

      1

      Seguidor

      3

      Votos

      0

      Comentarios

      Automation notification for team managers
      As a team manager, I would like to receive a notification if one of team members has been out of adherence for a period ...

      Publicado 14 ago 2024 · Monica

      0

      Seguidores

      4

      Votos

      0

      Comentarios

      Agent performance dashboard
      I would like for agents to be able to see their own data in WFM and admins to be able to select to add goals and/or anon...

      Publicado 14 ago 2024 · Monica

      0

      Seguidores

      2

      Votos

      0

      Comentarios

      Scheduled reports should be templates
      I would like to set a scheduled CSV export where the recipient could be a role/custom role, group, or team. There would ...

      Publicado 14 ago 2024 · Monica

      0

      Seguidores

      0

      Votos

      0

      Comentarios

      Team does not sync automatically with the Automations
      I have created a couple of automation to alert supervisors and agents whenever they are clocked as untracked for 10 minu...

      Publicado 28 jul 2024 · MazMaz CHAHINE

      1

      Seguidor

      4

      Votos

      1

      Comentario

      Increase First Response Time for Forecasting
      We have a large percentage of general question emails that have a SLA of 72 hours. We would like to use the forecast too...

      Publicado 22 jul 2024 · ITSM Admin

      0

      Seguidores

      1

      Voto

      0

      Comentarios

      Tymeshift - introduce different staffing model for long cycle transactions (e.g. e-mails)
      Tymeshift staffing forecast is based on Erlang C model. It effectively determines staffing needs for chats or phones wit...

      Publicado 20 may 2024 · Amanda Madison

      3

      Seguidores

      10

      Votos

      2

      Comentarios

      Product Feedback - Time Off Management reloads after every action, making it very slow
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publicado 17 jun 2024 · Aaron Doane

      1

      Seguidor

      0

      Votos

      1

      Comentario

      Agent Attendance export button
      Hi Zendesk Team, the report that you are having for agent-attendance is excellent and it is showing us the needed inform...

      Publicado 06 jun 2024 · Francisco Hidalgo

      4

      Seguidores

      2

      Votos

      2

      Comentarios

      Repeatedly getting 500 response
      Zendesk team,    I built a job to extract data from Tymeshift to our BI infra. However, most of the time I request the f...

      Publicado 27 may 2024 · Jasper

      1

      Seguidor

      0

      Votos

      1

      Comentario