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Zendesk EAP - Entity detection
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The entity detection feature allows you to define and detect unique information in tickets and messaging conversations. ...
Publicado 11 jul 2024 · David Falé
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The entity detection feature is working on some messaging tickets and not working on some Wanted to understand what is ...
Publicado 15 feb 2025 · Tabish Khan
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Hi, i can´t download the Template it will forward me back to support.zendesk.com Thanks. Tobi
Publicado 16 jul 2024 · Tobias Hermanns
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Hi, we can´t do modification on this field. I want set it to "Required" to Solve" that if AI not find it, Agents still...
Publicado 12 sept 2024 · Tobias Hermanns
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Hi, could the AI be set to ignore https://link.to.somewhere and only parse https if followed immediately by [whitespac...
Publicado 25 sept 2024 · Tobias Hermanns
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From time to time it´s need to upload new CSV with new field values, this is currently not supported.
Publicado 11 sept 2024 · Tobias Hermanns
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We found out, that for multi-language, the tool isn´t good working.Example:Our field value is: “IPSEC VPN CLIENT” and th...
Publicado 11 sept 2024 · Tobias Hermanns
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Our Agents, still highlight by values show up on Forms, this field is not linked to. This should be disable.
Publicado 11 sept 2024 · Tobias Hermanns
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Hi, found out since a while it´s not working anymore on first comment, does anyone have same issue monitored?
Publicado 04 sept 2024 · Tobias Hermanns
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Some requests can be relevant to multiple products, for example, Camera Model A and Camera Model B. However, the drop-do...
Publicado 21 jul 2024 · Yaniv Dayan
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