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Zendesk EAP - New Article Editor in Guide


In addition to the historical article feedback we provided here, our team has also noticed the following since joining t...

Publicado 27 nov 2024 · Cassie Coin

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There seems to be a bug that affects multi-level numbering when editing a Draft. It looks like the styles are not correc...

Publicado 19 nov 2024 · Alex Finster-Rowen

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Heading Styles
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Clicking on Heading Styles dropdown doesn't reflect which heading style is active on a selection of text. It only shows ...

Publicado 19 nov 2024 · Alex Finster-Rowen

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When we highlight a heading or click on a heading, the Choose Heading tool does not show which format is applied to that...

Publicado 21 oct 2024 · Kaidan Cole

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There's not a simple way to find out what heading level is applied to text. It would be helpful to have this information...

Publicado 10 oct 2024 · Roxanne Meuse

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Gostaria de reportar um bug que está ocorrendo quando utilizado o novo editor de artigos do Guide. Caso as notificações ...

Publicado 07 ago 2024 · Leonardo Santos

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Before moving to the new editor we were able to generate a PDF from the previous editor.    Previous method: We have col...

Publicado 22 ago 2024 · Bill Decker

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Copy and pasting text from websites or documents retains the formatting and styling, which is undesirable. Is there a wa...

Publicado 02 oct 2024 · David Bjorgen

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Steps:   Insert a “summary" block into the article Write a custom summary  Add formatting: bold italics underline Cli...

Publicado 04 nov 2024 · Nikki Goodson

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Formatting options for text, when choosing to Bold, Italicize, or Underline, are hidden from view and you are unable to ...

Publicado 26 ago 2024 · Bill Decker

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