Michael DeMaria

1. Support
2. ...
3. Tickets
4. Can I add custom ticket statuses?

I agree completely.  We have an extensive RMA process to support a very technical, high-end product line which requires a deviation from the basic status options.  Given the time involved to manage...

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• Michael DeMaria
• Creación 13 de septiembre de 2017 15:28
• 2 votos

1. Support
2. ...
3. Tickets
4. How can I hide ticket forms based on a user's organization?

@Ryan, I am really liking your JS code for how we are trying to work around our end-user visibility to forms. Question... how could I modify this to look up the "form name for agent" as opposed to ...

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• Michael DeMaria
• Editado 24 de febrero de 2016 17:38
• 0 votos

1. Comunidad
2. Feedback on Support
3. Erase tags

In admin console, go to Manage > People then select "tags" under the search bar.  This shows all tags ever used.  For me I have over 900 that I need to remove... bulk delete would be very helpful.

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• Michael DeMaria
• Creación 27 de marzo de 2015 15:34
• 8 votos