
Emily Harris
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Actividad total22
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Última actividad
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Miembro desde
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Siguiendo0 usuarios
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Votos2
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Suscripciones7
Resumen de la actividad
Última actividad de Emily Harris-
Emily Harris hizo un comentario,
Hi! I'm using Copenhagen but I don't see where to remove the submit a request button from the mobile site. I've already removed it from our desktop version. From the comments it looks like I should...
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Emily Harris hizo un comentario,
@nicole the 60 day limit doesn't seem to be working for us. Can you explain a little more about where it drops from when we don't use it? The team has a specific list of approved tags and I still m...
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Emily Harris hizo un comentario,
Is that ^^ true? It doesn't appear to working like that for me, and if it is, that means I've got a management problem because agents are using non-approved tags. I still have old misspelled tags b...
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Emily Harris hizo un comentario,
Awesome! Thank you!
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Emily Harris hizo un comentario,
Do I have to have a second group of agents for this to work? What if I used one of our other numbers as the overflow number but it was still routed to the same group of agents? Essentially, this wo...
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Emily Harris hizo un comentario,
I would also up vote this feature. We do a lot of reporting based on tags and have had it skewed by typos. Really frustrating.
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Emily Harris hizo un comentario,
Is it redacted before the ticket is opened/ read or only after ticket status changes? For example, if we wanted to see it initially to update the customers account but don't want it to save.
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Emily Harris hizo un comentario,
Hi Daniel! That's helpful, thank you! What happens if we have our voicemail turned off? We have callers saying that they are put on hold for a period of time, as long as 6 minutes, and then abruptl...
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Emily Harris hizo un comentario,
How does the queue limit size? It sounds like it is kicking out the people with the longest wait time but I would like to just stop accepting new calls when we max out. Also, does that include call...
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Emily Harris hizo un comentario,
What would I put for the link text? Is that the same text as the URL?