Ramin Shokrizadeh
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Actividad total3638
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Última actividad
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Resumen de la actividad
Última actividad de Ramin Shokrizadeh-
Ramin Shokrizadeh hizo un comentario,
Hi Teddy, I had a look at your ticket and it is still waiting for an available French speaking advocate to pick it up. I have left a note on the ticket and have tried to escalate internally, so you...
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Ramin Shokrizadeh hizo un comentario,
Hi Chad, Thanks for your detailed and elaborate comment on the matter. In terms of why it isn't available today, it ultimately comes down to competing priorities and more highly requested features ...
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Ramin Shokrizadeh hizo un comentario,
Hi Andrew, HAR file is a file format that records some diagnostic information while performing something in the browser and can help the developers with pinpointing a problem. Here is a help center...
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Ramin Shokrizadeh hizo un comentario,
Hi Andrew, Sorry to hear that you have been experiencing this issue. It is a first time that we have heard this is a problem so we may need more information to troubleshoot further. Can you please ...
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Ramin Shokrizadeh hizo un comentario,
There are no plans to change this behaviour with the Chat product but we are working on supporting native messaging as a channel at Zendesk and will have more to share near the tail end of the year...
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Ramin Shokrizadeh hizo un comentario,
No problem. We looked at doing that, but in certain language translations it gets truncated in the column and would be even harder for the agent to read the information. That is why we settled on 1...
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Ramin Shokrizadeh hizo un comentario,
Ok, thanks for sharing your perspective. This is the first report of a customer disliking the change made, we will continue to monitor the feedback and if there is a strong case to add a setting we...
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Ramin Shokrizadeh hizo un comentario,
Hi Maria, Thanks for sharing your feedback on the recent change. We have been getting requests from customers over the years to support seconds so we added logic where it goes 0 sec, 15 sec, 30 sec...
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Ramin Shokrizadeh hizo un comentario,
Ok, sorry that you feel this way but I was just trying to understand what you have tried already. This conversation has moved to being unnecessarily hostile and against the community code of conduc...
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Ramin Shokrizadeh hizo un comentario,
Thanks for your response. We actually use the Chat product to support our customers on a daily basis, which can range from admins to agents and prospective buyers. Zendesk also recently increased o...