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Ramin Shokrizadeh

Zendesk Product Manager
  • Actividad total
    3527
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Última actividad de Ramin Shokrizadeh
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    Ramin Shokrizadeh hizo un comentario,

    There is no larger buttons or customisable buttons in the Messaging widget, but the concept of ending a chat that is tied to the session goes away once you talk about Messaging. Feel free to test i...

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    Ramin Shokrizadeh hizo un comentario,

    Şahlan Şahin some of these changes are associated with the recent Zendesk Messaging release: https://support.zendesk.com/hc/en-us/articles/360057455393-Introducing-Zendesk-Messaging 

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    Ramin Shokrizadeh hizo un comentario,

    David Pitt there is no setting to auto-delete chats, you will need to use the REST APIs to write your own script to delete the chats. Here is a link to the API docs: https://developer.zendesk.com/r...

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    Ramin Shokrizadeh hizo un comentario,

    Hi Teddy, I had a look at your ticket and it is still waiting for an available French speaking advocate to pick it up. I have left a note on the ticket and have tried to escalate internally, so you...

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    Ramin Shokrizadeh hizo un comentario,

    Hi Chad, Thanks for your detailed and elaborate comment on the matter. In terms of why it isn't available today, it ultimately comes down to competing priorities and more highly requested features ...

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    Ramin Shokrizadeh hizo un comentario,

    Hi Andrew, HAR file is a file format that records some diagnostic information while performing something in the browser and can help the developers with pinpointing a problem. Here is a help center...

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    Ramin Shokrizadeh hizo un comentario,

    Hi Andrew, Sorry to hear that you have been experiencing this issue. It is a first time that we have heard this is a problem so we may need more information to troubleshoot further. Can you please ...

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    Ramin Shokrizadeh hizo un comentario,

    There are no plans to change this behaviour with the Chat product but we are working on supporting native messaging as a channel at Zendesk and will have more to share near the tail end of the year...

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    Ramin Shokrizadeh hizo un comentario,

    No problem. We looked at doing that, but in certain language translations it gets truncated in the column and would be even harder for the agent to read the information. That is why we settled on 1...

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    Ramin Shokrizadeh hizo un comentario,

    Ok, thanks for sharing your perspective. This is the first report of a customer disliking the change made, we will continue to monitor the feedback and if there is a strong case to add a setting we...