Ramin Shokrizadeh
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Última actividad de Ramin Shokrizadeh-
Ramin Shokrizadeh hizo un comentario,
Hi Rinku, Thanks for sharing your feedback. We don't have any immediate plans to offer a delete attachment API. If that changes, we will keep you updated here. If you want to remove support for att...
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Ramin Shokrizadeh hizo un comentario,
Hi William, Currently, there is no setting to change the to/bcc logic and we have no immediate plans to change this. The offline message notifications is mostly beneficial for smaller teams/busines...
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Ramin Shokrizadeh hizo un comentario,
Hi Emylee, If you disable the checkbox, the phone number field goes away. If you are not seeing this in your account, please contact support@zendesk.com With the settings and using the Javascript ...
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Ramin Shokrizadeh hizo un comentario,
Hi Dawn, Currently, we have no plans to offer this functionality. If this is important for your business, you may want to use a tool like Slack or Microsoft Teams. -Ramin
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Ramin Shokrizadeh hizo un comentario,
Answered in your other post: https://support.zendesk.com/hc/en-us/community/posts/360029391394/comments/360008780614
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Ramin Shokrizadeh hizo un comentario,
Hi there ali, Currently, the Web Widget does not support custom heights or sizes and we do not officially support the ionic platform. If you put the widget in an iframe and set the size, it should ...
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Ramin Shokrizadeh hizo un comentario,
Hi there Emylee, You can use the javascript APIs to hide the department dropdown and you can disable phone number requirement from the Chat dashboard. If you are using the Chat standalone widget: h...
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Ramin Shokrizadeh hizo un comentario,
Hi Lauren, Unfortunately, there is no active work right now to support rich text formatting in Chat to support hyperlinked text as other projects are viewed as a higher priority. If anything chang...
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Ramin Shokrizadeh hizo un comentario,
Hi there Planetalk, The answer depends if other agents were online and if you have operating hours set. In general, 'away' status does not impact the widget availability and you should change to of...
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Ramin Shokrizadeh hizo un comentario,
Hi Mathus, We have nothing regarding specifics to share at this point in time, but the solution that will be announced later in the year will address the issue of setting custom ticket fields while...