Ramin Shokrizadeh
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Resumen de la actividad
Última actividad de Ramin Shokrizadeh-
Ramin Shokrizadeh hizo un comentario,
Hi Diego, Thanks for sharing your use case and what you are trying to achieve. Most customers (especially when the business does not want to surface the department categorisation to the website vis...
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Ramin Shokrizadeh hizo un comentario,
Hi Carlos, Thanks for sharing your feedback. Unfortunately, the transcript email template is not customisable and cannot be translated. If you are using Chat and Support together, we are looking i...
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Ramin Shokrizadeh hizo un comentario,
Hi Diego, We have no immediate plans to offer a Javascript to get the current department of the visitor. Can you elaborate on why you need this API and what you are trying to achieve with it? Thank...
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Ramin Shokrizadeh hizo un comentario,
Hi Brandon, There is no active development on this problem for the Chat standalone product experience. Our bigger focus is on bringing the different channels into one interface and from there we wi...
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Ramin Shokrizadeh hizo un comentario,
What you are ultimately asking for is a better way to search for visitors and whatever activity they have done. Currently, there are no plans to build this in the current Chat dashboard but we will...
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Ramin Shokrizadeh hizo un comentario,
Hi there Orocube LLC, You can search by visitor name in the History section but you cannot search by IP address. -Ramin
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Ramin Shokrizadeh hizo un comentario,
oNowiqe you would need some developer knowledge to build your own bot or you can use one of our bot partners listed on this page: https://www.zendesk.com/chat/chatbot/ These partners have their own...
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Ramin Shokrizadeh hizo un comentario,
Hi oNowiqe, We have no plans to offer that functionality in triggers any time soon but you can use the conversations APIs and bot providers to send structured messages with multiple options to be p...
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Ramin Shokrizadeh hizo un comentario,
That is true if the cookie value remains constant. Like I mentioned, this behaviour is not changing and will be closing this thread because it is no longer a productive conversation. Please be more...
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Ramin Shokrizadeh hizo un comentario,
The numerical ID can change if they are not saving the browser cookies and it gets reset each time. It also happens when visitors change devices (from phone to PC) or even changing browsers within ...