Avatar

Stephen Belleau

  • Actividad total
    771
  • Última actividad
  • Miembro desde
  • Siguiendo
    0 usuarios
  • Lo siguen
    4 usuarios
  • Votos
    480
  • Suscripciones
    188

Resumen de la actividad

Última actividad de Stephen Belleau
  • Avatar

    Stephen Belleau hizo un comentario,

    Anata - I'm struggling to think of a good reporting solution, but maybe others can chime in. Meanwhile you could consider a process change. If the purpose of your macro is simply to notify that you...

  • Avatar

    Stephen Belleau hizo un comentario,

    Graeme Carmichael you bet. Can't take credit for it myself but happy to keep it circulating :)   Adrian Bishop - Gotcha! That makes perfect sense. In that case, we need to recreate this query in th...

  • Avatar

    Stephen Belleau hizo un comentario,

    DJ Jimenez / DJ Jimenez - I'm guessing it doesn't try to determine categories, and would simply do what it does when you manually enable the feature. But would be great to have explicit confirmatio...

  • Avatar

    Stephen Belleau hizo un comentario,

    Hey Anna Roth good question. I think I was able to replace the excel function in explore. I don't have any comma separated values to test with but it seems to work when I tried to count other thing...

  • Avatar

    Stephen Belleau hizo un comentario,

    Hey Adrian Bishop give this a try: 1. Create query in tickets dataset 2. Add filter: ticket created date = from x weeks ago to 1 week ago 3. Add metrics COUNT(Tickets) and COUNT(Solved Tickets) 4. ...

  • Avatar

    Stephen Belleau hizo un comentario,

    Jeff Foss Even though historic tag reporting isn't possible, you should be able to achieve this because you can safely assume that all completed action items did previously have the request tag. 1:...

  • Avatar

    Stephen Belleau hizo un comentario,

    No problem Emil Nurutdinov :)  For your dashboard filter, you do want to use Time Filter, not Data. Let's make sure you're seeing the right attribute though. When you're selecting from the list of ...

  • Avatar

    Stephen Belleau hizo un comentario,

    David - you absolutely can have a customer-facing Severity field like Zendesk uses. There are two options:  1. If your custom Severity dropdown field has four values, you can just use a trigger to ...

  • Avatar

    Stephen Belleau hizo un comentario,

    Emil Nurutdinov - Two things to check: - make sure you are searching "Update - Date" and not "Update date".  - make sure you are using the Ticket Updates dataset. Update - Date is only available in...

  • Avatar

    Stephen Belleau hizo un comentario,

    Paul Smith actually there might be a better way. See Graeme Carmichael's comment here: https://support.zendesk.com/hc/en-us/articles/360022364653/comments/1260800152970