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Kristin Woodard

https://www.linkedin.com/in/kristin-woodard-99745a28

  • Actividad total
    58
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  • Votos
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Última actividad de Kristin Woodard
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    Kristin Woodard hizo un comentario,

    Rebecca, With the new "Guide Manager" permissions in the agent profile toggled on, you can now allow your agents to view the forms in the guide using the url switch "preview_as_role=end_user" witho...

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    Kristin Woodard hizo un comentario,

    Daniel has a great point! For those that do not use conditional fields in their forms, the web widget is a completely viable option! Unfortunately, we use conditional fields heavily in order to mak...

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    Kristin Woodard hizo un comentario,

    Tyler, Try adding the following to the top of your "New Request Page" in your portal. It's not pretty (a dialog will pop up asking if you really wanted to be re-directed) but at least it stops the ...

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    Kristin Woodard hizo un comentario,

    Hi folks, I am following this thread since when I first began setting up my instance, I felt this would be a beneficial feature. While it would still be "handy" I have gone an alternate route for t...

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    Kristin Woodard hizo un comentario,

    I am looking for this too! I have tested "setmore", which would have been perfect - except it does not create tickets (even though it has a Zendesk add in). Use Case: Internal IT group, with teams ...

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    Kristin Woodard hizo un comentario,

    Wow! Mindaugas hit the nail on the head with this one! I agree with all of the above, with the exception that I would prefer to be able to copy the end user conditions to the agent conditions (just...

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    Kristin Woodard hizo un comentario,

    Hello All! Do we have any ETA on when the Dev/Bugfix issues with the tabular data on the report dashboard not displaying?

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    Kristin Woodard hizo un comentario,

    We have utilized the "Preview as role = end user" URL switch, however, it requires the agent to have admin status on our Zendesk Instance. This switch is actually referring to the preview state an ...

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    Kristin Woodard hizo un comentario,

    Chris,  You can use /n (New Line) in your string. Please see the "try it" at W3 Schools (my favorite resource) http://www.w3schools.com/js/js_strings.asp the section on "escape characters" should h...

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    Kristin Woodard hizo un comentario,

    @ Christopher - the document submit is already part of the process coded by the Zendesk Platform, you are basically just "hijacking it" and performing an action when the process kicks off, just as ...