Diederik de Koning

1. Comunidad
2. Chat Q&A
3. Is there a way to update the title on an existing ticket, with the subject of an email that has been received against the ticket?

Hi Brett, That would be great thanks!  Kind Regards,  Diederik

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• Diederik de Koning
• Creación 11 de octubre de 2019 08:01
• 0 votos

1. Comunidad
2. Chat Q&A
3. Is there a way to update the title on an existing ticket, with the subject of an email that has been received against the ticket?

Dear Brett,  Thank for your answer. I did look at the option of using Triggers and HTTP targets" but it seems that you can only add a fixed pre-text, whereas we would like to update the ticket titl...

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• Diederik de Koning
• Creación 10 de octubre de 2019 08:20
• 0 votos

1. Comunidad
2. Chat Q&A
3. Is there a way to update the title on an existing ticket, with the subject of an email that has been received against the ticket?

Hi,  Yes I am looking for the same solution, but Zendesk support told me it's not possible. Could we add a request to add this requirement?     Kind Regards,  Diederik

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• Diederik de Koning
• Creación 9 de octubre de 2019 10:46
• 0 votos