Arnaud Heritier
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Última actividad de Arnaud Heritier-
Arnaud Heritier hizo un comentario,
It's very sad to see how the template mechanism is poor. Almost everything should rely on "hacks", especially in javascript if you really want some dynamic content
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Arnaud Heritier hizo un comentario,
yes but theme settings are locally different thus it means that I have to update them locally but never commit them in my Theme code (I'm using the GitHub integration). It's possible but a bit anno...
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Arnaud Heritier hizo un comentario,
Is it possible to define some theme settings locally ? I think the theme is using the default settings from the manifest. I wanted to have by default my production settings (to be sure to not break...
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Arnaud Heritier hizo un comentario,
+1000. It makes no sense for all reasons listed above
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Arnaud Heritier hizo un comentario,
The main limitation is that there is no condition to test if a follower is present on a case :( Thus you cannot do a rule like: if X not follower AND/OR others conditions then add X as follower. Th...
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Arnaud Heritier hizo un comentario,
Thanks for your feedbacks Dan. I will review these options. We have effectively access to the Side Conversation feature but we just activated it. I will review it more in detail. Best regards
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Arnaud Heritier creó una publicación,
Exclude an agent from SLA
Hi team, In our instance we have the need to sometimes send some public informations to the reporter (using external automations) without having them considered as a response counting in our (ini...
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Arnaud Heritier hizo un comentario,
Hi Dan, Thanks for your feedback. It's a good idea but in our case it won't work because the TimeZone shouldn't be attached to the reporter but to his organization. A customer can have teams all ...
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Arnaud Heritier creó una publicación,
Set the ticket schedule from APIs
Hi team, I discovered from your support team that it's impossible to set the schedule of a case from your APIs. It's only possible from a trigger. I find this very disappointing to not be able ...