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Joey Barrett

Zendesk Product Manager
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Última actividad de Joey Barrett
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    Joey Barrett hizo un comentario,

    Emma Löfström My name is Joey, I am on the Product team here at Zendesk. Sorry about the confusion here, I look after phone numbers here at Zendesk. From time to time certain regions move in and ou...

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    Joey Barrett hizo un comentario,

    Comentario oficial

    Hi Cyn, Thanks for the feedback, greetings are completely customisable and something we encourage companies to do to incorporate your own branding. You could use the hold music to advertise other s...

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    Joey Barrett hizo un comentario,

    Comentario oficial

    Hi Christoph, Thanks for reaching out and Happy New Year! "After researching internally and testing this further, this seems to take place exclusively in tickets where you use the quick call optio...

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    Joey Barrett hizo un comentario,

    Comentario oficial

    Hi Matt, Joey here from the Talk Product Team. Thanks for reaching out! There are several greeting types, from what you describe 'Wait' is the one you might want to change. The wait greeting plays...

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    Joey Barrett hizo un comentario,

    Hi Manuel, There is no due date for this change. Right now, it's not on our roadmap.  Thanks, 

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    Joey Barrett hizo un comentario,

    Comentario oficial

    Hi Lee, Thanks for the feedback, these settings are global settings right now. We will consider this feedback in the future should we explore changing them to a per number setting. Thanks, 

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    Joey Barrett hizo un comentario,

    Hi August, Right now the workaround I proposed seems to be the only option, that said we are looking into the possibility of having a feature to meet this need. Sorry I can't be of more help! Than...

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    Joey Barrett hizo un comentario,

    Comentario oficial

    Hi All,  This is not currently a feature of Talk, but if you need this kind of set up, you could try the following. Create a new number in your Talk instance and set the greetings to all be blank (...

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    Joey Barrett hizo un comentario,

    Hi All,  This can be achieved by getting more granular with groups in your Zendesk instance.  If the scenario is similar to this:  1) You have agents in 1 or many group(s) which a phone number(s) w...

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    Joey Barrett hizo un comentario,

    Comentario oficial

    Hey Charlie, Thanks for highlighting this, I have some good news! Recording deletion has a couple of different options. In your case there is an option you can select that means you will not have y...