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Tomas

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    Tomas hizo un comentario,

    We would like a smarter way to handle backup chat agents as well. The manual solution you provided works but is pretty corny to use. If we want to rotate who are on backup each day, we would have t...

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    Tomas hizo un comentario,

    Agree with this. Agents should not have access to view any of the pages that are Administrator required. Even if the agent can't edit anything.

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    Tomas hizo un comentario,

    There should be an option to change the sound settings account-wide and not just for your own agent.

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    Tomas hizo un comentario,

    My immediate thought would be that VIP customers are "hidden" or not counted in the usual queue, as they are skipping it anyway. Non-VIP visitors shouldn't see the queue number go up, ideally. That...

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    Tomas creó una publicación,

    Queue doesn't update

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    If a customer enters the queue (there are x customers waiting) this number does not change if the customer gets farther up in the queue. This number should update itself or the customer will have t...