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NTUC Membership

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Actividad reciente de NTUC Membership Actividad reciente Votos
  • Tagging within the same Chat Window after Visitor Left

    Completada

    Hi Zopim/Zendesk, Understood that once the visitor left the chat, tagging will not be possible within the same chat window. The only way to tag is by Admin in History section. Sometimes agents requ...

  • Chat Transcript Subject Title with Agent's Name

    Respondida

    Hi Zopim/Zendesk!   Currently the chat transcript subject title goes something like this: ‘Your chat transcript with xxx  (29 Jul 2016, 09:15 AM GMT)’.   It would be helpful if we’re able to includ...

  • Cuztomized Chat Rating Request

    Respondida

    Hi Zopim! The current chat rating request is great & simple to use. It will be even better if we were able to craft our own message. This will give us the flexibility to gather other feedback apart...

  • Inaccuracy of Chat Duration

    Understood that the chat session ends only when visitor leaves the chat, not the agent. But when the visitor sends another message sometime later after agent has left, the chat resumed. The Chat D...