Dwight Bussman
Tier 2 Customer Advocate at Zendesk's Madison office since 2015. Lover of ultimate frisbee, quality beer, and dogs of all kinds.
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Última actividad de Dwight Bussman-
Dwight Bussman hizo un comentario,
I am a huge fan/collector of Belgian beers and have watched The Doctor since I was a small boy :) Lovely dogs! Thanks for sharing.
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Dwight Bussman hizo un comentario,
Nice to (virtually) meet you, Hayley. Welcome to our Community! 2 quick things: Nice avatar/user-icon What kind of dogs? My wife & I have two dogs as well (one for each of us) - a Westie named Jun...
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Dwight Bussman hizo un comentario,
HeyO Jeff, Our current SFDC integration does basically this exact thing by leveraging a custom ticket object. For more information on configuring this feature of the integration, please see https:/...
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Dwight Bussman hizo un comentario,
Hi Anant, I'd be happy to look into this more closely in a ticket so we can discuss things more privately. I can then report back on our findings to this thread for the good of the community. I'll ...
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Dwight Bussman hizo un comentario,
HeyO Nicole, I've not seen this error in a while, so firstly I'm curious which version of the integration package you currently have installed? You can find this information by going to Setup > App...
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Dwight Bussman hizo un comentario,
Hi Justin, If you change the trigger conditions to "Ticket is Updated" rather than "Ticket is solved", every update to the ticket (whether by an agent/automation) would cause one API request to S...
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Dwight Bussman hizo un comentario,
Hi Thomas, Using the current SFDC integration it's possible to create new Contacts in Salesforce when ticket objects are sent over using the top checkbox shown in this screenshot: This would work i...
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Dwight Bussman hizo un comentario,
Hi Priscila, The above issue appeared to be the result of a formatting issue within the target authentication values. I'll raise a ticket to work with you to resolve this matter on your account.
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Dwight Bussman hizo un comentario,
Hi @Romain I would expect to see the Manual Matching menu only if there are Accounts for which a matching Organization could not be found. In terms of why it would've only synced 89 Accounts, I'd ...
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Dwight Bussman hizo un comentario,
Hi Tony, While I'm not a Product Manager, I believe the thinking behind the current behavior can be summed up by the following scenario: Alfred works at Boeing Alfred raises tickets while working ...