Dwight Bussman
Technical Support Architect at Zendesk's Madison office since 2015. Lover of ultimate frisbee, quality beer, and dogs of all kinds.
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Última actividad de Dwight Bussman-
Dwight Bussman hizo un comentario,
Hi Mike Hoover, Apologies for the confusion - those tabs highlighted in your screenshot were for the legacy integration which no longer exists. I'll talk to the team about getting our videos update...
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Dwight Bussman hizo un comentario,
talib raza - While you're correct that updates to formula fields don't trigger sync events within the salesforce streaming API, they can be forced to do so using a workaround as documented here: ht...
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Dwight Bussman hizo un comentario,
Hi Avery Sullivan - the feature in this article has been live for quite some time. Have you yet done the setup documented in our Setting up the Zendesk for Salesforce integration article? If so an...
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Dwight Bussman hizo un comentario,
Hi Sal, This typically means precisely what the error message indicates: that this SFDC instance has is already linked with a different instance of zendesk. If you're on a plan-level that allows fo...
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Dwight Bussman hizo un comentario,
HeyO Mohammad Hasan The best thread I'm aware of for schedules/timezones can be found here: https://support.zendesk.com/hc/en-us/community/posts/115000451968 If that doesn't help answer your quest...
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Dwight Bussman hizo un comentario,
I'm not aware of this being in the works, but I will make sure this thread has been seen by our Product Managers in charge of those decisions.
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Dwight Bussman hizo un comentario,
Justin Federico For more information on the expected behavior when contacts belong to multiple accounts in SFDC and the "allow users to belong to multiple organizations" feature is enabled, please ...
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Dwight Bussman hizo un comentario,
HeyO Chad Susa, I'm not aware of a good workaround for this, but: If anyone else has a good workaround, I'd love to hear it! I recommend writing out a product feedback post so that our product ma...
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Dwight Bussman hizo un comentario,
HeyO Nick Sauvé Yes: if your Zendesk user was the one who connected the integration, downgrading them will break the connection. Here's the passage in the above article that addresses this: One of...
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Dwight Bussman hizo un comentario,
Hi Reuven Shelef (ZD Dev at OUT OF THE BOX Consulting) Thanks for the additional context. I could see our SFDC integration team making changes to better address account merges. The inability to edi...