Dwight Bussman
Tier 2 Customer Advocate at Zendesk's Madison office since 2015. Lover of ultimate frisbee, quality beer, and dogs of all kinds.
- Actividad total 444
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Última actividad de Dwight Bussman-
Dwight Bussman hizo un comentario,
Hi Alexander, These visualforce pages/lightning components are currently hard-coded to contain their current columns: there is no flexibility to change which columns are displayed. That said, I be...
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Dwight Bussman hizo un comentario,
Hi Pablo, Agent-level credentials may not be sufficient depending on the endpoint you're trying to hit, as some endpoints require Admin-level permissions: https://developer.zendesk.com/rest_api/doc...
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Dwight Bussman hizo un comentario,
HeyO Bobby, In order for the sidebar app in Zendesk to continue working, you'll need to take the steps above up through "configuring caching" https://support.zendesk.com/hc/en-us/articles/360038927...
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Dwight Bussman hizo un comentario,
Hi Scott, Thanks for the heads-up. I'm reaching out to the team that manages this now to get this fixed.
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Dwight Bussman hizo un comentario,
heyO Juan, I'm curious what you mean by "a ticket in Salesforce" - did you mean a Case object? Our integration doesn't support that at this time, but if you could give a little more detail about yo...
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Dwight Bussman hizo un comentario,
Hi Peter, I'm not aware of us allowing the time-based expiration of access tokens. They would have to be manually revoked using https://developer.zendesk.com/rest_api/docs/support/oauth_tokens#revo...
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Dwight Bussman hizo un comentario,
Hi Peter, We currently allow 3 methods of authentication: Zendesk credentials API token Oauth token While we allow JWT to authenticate your user logging into Zendesk, we do not currently support ...
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Dwight Bussman creó un artículo,
¿Es caso delicado las URL Centro de ayuda?
Pregunta ¿Es caso delicado las URL Centro de ayuda? Respuesta Sí. Las URL en tu Centro de ayuda son sensibles a caso. Todos los elementos de una URL del Centro de ayuda deben introducirse en minúsc...
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Dwight Bussman hizo un comentario,
Hi Diana, I have both some good and bad news on this:The Bad NewsThe ticket satisfaction rating/reason/comment aren't standard fields/comments on the ticket, so they will not be synced by our curre...
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Dwight Bussman hizo un comentario,
HeyO Justin, The related list should have tickets so long as those objects remain in SFDC (so functionally indefinitely, provided the objects aren't being removed either by a user or workflow of so...