Jacob J Christensen
Currently Senior Platform & Automation Consultant at Jabra. I have worked as a Solution Consultant at Cloudhuset A/S, helping clients create the best possible customer experience with Zendesk. Previously I have worked as the administrator of the Zendesk account at TOP-TOY, a major toy retail company in the Nordics. We used Zendesk (and Zopim) primarily for Customer Service, but also as an internal knowledge center for store-to-HQ communication (via Web widget & HC).
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Actividad reciente de Jacob J Christensen-
Hi Merav, In the Reporting section of Zendesk Support, you should be able to see details about user engagement with your help center content, including searches. You will also be able to filter for...
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Hi Michelle, If you're using the report (or variant thereof) in example 1 above, you may get what you're looking for by recreating it in the Ticket updates dataset (instead of Tickets) and using th...
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Hi Arpan, Thanks for the confirmation. We flipped the switch a while back and no one got hurt 😀 We do have some custom widget configuration, but enabling Agent Workspace doesn't seem to have impact...
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When Departments are mapped/converted to groups, will any settings or commands referencing Departments in the widget code need to be updated? I don't see this mentioned anywhere and want to make su...
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When disabling the Agent Workspace, I'm not able to create new Departments in the Chat product - it redirects me to create a new group instead (as if AW was still enabled). Is this expected behavio...
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You're very welcome Nicolas. If you have an open ticket with zendesk support, I'm sure they will help you resolve this.
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Hi Nicolas, I don't see your help center or widget publicly available, so I can't really offer specific insights here. This article outlines some possible reasons for this happening - I hope this h...
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Good points Dan, I agree completely 👍 +1
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Thank you all. Bill Cicchetti The agent downgraded to end-user action only affects queries and metrics that include a filter for those roles. While it is possible to have such filters applied on ti...
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Hi Carl, I wrote up a post for a workaround on this issue, you may find helpful.