Laura Hippert

1. Comunidad
2. Support Troubleshooting and Q&A
3. 'Recent Activity' not displayed when there's an IFRAME on same page

Hi Farid! My name is Laura with the Tier 2 support team - I was able to test adding an iframe (a blank one) to the Community_topic_list_page.hbs, but I'm not seeing the Recent activity (Community) ...

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• Laura Hippert
• Creación 13 de noviembre de 2018 21:17
• 0 votos

1. Using Support
2. Support tips
3. Letting users search other Help Centers

Hi Anthony! I would like to look into this further for you - so I am going to create a ticket. I will reach out to you from that ticket! Thanks Laura Hippert | Senior Technical Support Engineer (T...

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• Laura Hippert
• Creación 6 de noviembre de 2018 14:47
• 1 voto

1. Using Support
2. Support tips
3. Auto-fill the Web Widget Contact Form

Hi Lena - When I'm testing with the Web Widget and auto-filling the name and e-mail (using the instructions in this article) - I am not able to replicate the issue that you are seeing: I am openin...

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• Laura Hippert
• Creación 29 de octubre de 2018 13:46
• 0 votos

1. Using Support
2. Integrations
3. Salesforce: Installing the Zendesk for Salesforce app in Salesforce

Hi AVS -  This is often an issue of an incorrect Salesforce_API Remote Site, and can be resolved just by updating this information in your Remote Site Setting. The following article outlines how th...

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• Laura Hippert
• Creación 22 de octubre de 2018 18:50
• 0 votos

1. Advice and troubleshooting
2. Web Widget
3. Why do I see two widgets on my Help Center?

Hi Jay,  If you want both of the widgets to exist, you certainly could have them, but the Web Widget can provide all the functionality in the Help Center. Having both would be redundant and will in...

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• Laura Hippert
• Creación 18 de octubre de 2018 13:52
• 0 votos

1. Advice and troubleshooting
2. Apps and Integrations
3. Salesforce: Mapping Salesforce fields to Zendesk fields

Hi Matthew, Are you referring to an automation in Zendesk (this can definitely be built based on a User or "Requester" field). But if you are referring to an automation in SF - you can't ...

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• Laura Hippert
• Creación 25 de septiembre de 2018 13:30
• 0 votos

1. Advice and troubleshooting
2. Apps and Integrations
3. Salesforce: Mapping Salesforce fields to Zendesk fields

Hi Matthew, Zendesk groups are solely for agents (and not end-users). About organizations and groups, so in Zendesk, this information would only be related to a User itself (based on their role) - ...

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• Laura Hippert
• Creación 24 de septiembre de 2018 19:57
• 0 votos

1. Comunidad
2. Support Troubleshooting and Q&A
3. Templates: current_sorter on User Profile template causes some terrible error

Hi Dru, The current_sorter ojects are specific to the Sort by recent activity feature which you'll find on several pages - including inside the "Posts" on the User profile page:

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• Laura Hippert
• Creación 11 de septiembre de 2018 14:50
• 0 votos

1. Comunidad
2. Support Troubleshooting and Q&A
3. Templates: current_sorter on User Profile template causes some terrible error

Hi Dru, The current_sorter property should be available for use on the User Profile page, and is used in the default Copenhagen theme that is available in the Help Center. The way that it is used i...

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• Laura Hippert
• Creación 4 de septiembre de 2018 18:43
• 0 votos

1. Using Support
2. Support tips
3. Adding content to the Help Center Request list page activities

Hi Miguel, Currently there is no way to include custom fields in your table using our helpers.

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• Laura Hippert
• Creación 12 de julio de 2018 20:13
• 0 votos