Zendesk Tier 2 Customer Advocate
Laura Hippert hizo un comentario,
Hi Matthew, Are you referring to an automation in Zendesk (this can definitely be built based on a User or "Requester" field). But if you are referring to an automation in SF - you can't ...
Laura Hippert hizo un comentario,
Hi Matthew, Zendesk groups are solely for agents (and not end-users). About organizations and groups, so in Zendesk, this information would only be related to a User itself (based on their role) - ...
Laura Hippert hizo un comentario,
Hi Dru, The current_sorter ojects are specific to the Sort by recent activity feature which you'll find on several pages - including inside the "Posts" on the User profile page:
Laura Hippert hizo un comentario,
Hi Dru, The current_sorter property should be available for use on the User Profile page, and is used in the default Copenhagen theme that is available in the Help Center. The way that it is used i...
Laura Hippert hizo un comentario,
Hi Miguel, Currently there is no way to include custom fields in your table using our helpers.
Laura Hippert hizo un comentario,
Hi Craig! When it comes to field mapping between Zendesk and JIRA, only ticket fields can be synced - therefore, if you were able to add the Organization as a custom field on the Zendesk ticket, yo...
Laura Hippert hizo un comentario,
Hi Luis! Currently you can listen for different events in the SDK V2 for iOS, but this feature is not currently available for Android.
Laura Hippert hizo un comentario,
Hi Martin! I would take a look at the helpers available to code your content. In a default Help Center, the Categories are displayed similar to the following (found in the Home Page template docume...
Laura Hippert hizo un comentario,
Hi Quentin! - You'll want to ensure that all of your different search fields have the instant parameter set - the default theme will not have this set on the Search Results template page:
Laura Hippert hizo un comentario,
Hi Jiri and James- the "Notify" feature was added to the JIRA app, so that you can push a specific notification from the Zendesk ticket if needed. This comment is then added to the Activi...