Laura Hippert
Zendesk Tier 2 Customer Advocate
- Actividad total 170
- Última actividad
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Resumen de la actividad
Última actividad de Laura Hippert-
Laura Hippert hizo un comentario,
Hi Craig! While there are no plans to have a feature that will allow you to merge a Lead with a Contact, the workaround would be to convert your existing Lead to a Contact and you can then merge t...
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Laura Hippert hizo un comentario,
Hi Jakob! The most common reasons for that error come down to permissions or related to the associated company. First, if the user who is trying to merge two contacts is not an admin and not the o...
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Laura Hippert hizo un comentario,
Hi Mark! While our default integration (built into Zendesk Sell) is solely for creating invoices for Deals, we do integrate with Zapier Zaps. Using Zapier you can create many integrations that will...
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Laura Hippert hizo un comentario,
Hi Adam! Thanks for reaching out on the Zendesk Sell Community! At the moment, exporting Contact data (like email address) from a Deal isn't possible, however there is a workaround. You will need t...
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Laura Hippert hizo un comentario,
Hi Marc, You actually need to add the fields as custom fields in your Zendesk account. You can visit our article on adding custom links to Organizations or Users if you haven't don't this yet.
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Laura Hippert hizo un comentario,
Hi Marc~ The fields that can be mapped would have to be a comparable field. If the Salesforce field (Zendesk Support Organization) is not a field on the table above of allowed fields, you would not...
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Laura Hippert hizo un comentario,
Hi Merav, Plus would be the Support plan that you have, what you would be looking for would be the Guide plan. However - if your Help Center is heavily customized, it's quite possible you would not...
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Laura Hippert hizo un comentario,
Hi there! It looks like we are currently seeing an issue with the Drillthrough feature, I will be creating individual tickets and reaching out to provide more information. I apologize for the incon...
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Laura Hippert hizo un comentario,
Hello! I just wanted to let everyone know that we are looking into the issues that you are reporting and may reach out in a ticket for more information if we are unable to reproduce. I will keep yo...
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Laura Hippert hizo un comentario,
Hi Farid! My name is Laura with the Tier 2 support team - I was able to test adding an iframe (a blank one) to the Community_topic_list_page.hbs, but I'm not seeing the Recent activity (Community) ...