Laura Hippert

1. Administrators
2. Integrations
3. Using the Zendesk Support for JIRA integration

Hi Craig! When it comes to field mapping between Zendesk and JIRA, only ticket fields can be synced - therefore, if you were able to add the Organization as a custom field on the Zendesk ticket, yo...

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• Laura Hippert
• Creación 11 de junio de 2018 18:20
• 0 votos

1. Comunidad
2. Questions & Answers
3. Handle events- Android v2.0

Hi Luis! Currently you can listen for different events in the SDK V2 for iOS, but this feature is not currently available for Android. 

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• Laura Hippert
• Creación 5 de junio de 2018 21:01
• 0 votos

1. Comunidad
2. Questions & Answers
3. How do you hide a category from the homepage?

Hi Martin! I would take a look at the helpers available to code your content. In a default Help Center, the Categories are displayed similar to the following (found in the Home Page template docume...

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• Laura Hippert
• Creación 17 de abril de 2018 16:00
• 0 votos

1. Support Tech Notes
2. Zendesk Guide
3. Instant Search, Article Suggestion, and Help Center search comparison

Hi Quentin! - You'll want to ensure that all of your different search fields have the instant parameter set - the default theme will not have this set on the Search Results template page:

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• Laura Hippert
• Creación 9 de abril de 2018 15:52
• 0 votos

1. Administrators
2. Integrations
3. Using the Zendesk Support for JIRA integration

Hi Jiri and James- the "Notify" feature was added to the JIRA app, so that you can push a specific notification from the Zendesk ticket if needed. This comment is then added to the Activi...

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• Laura Hippert
• Creación 15 de marzo de 2018 16:40
• 0 votos

1. Comunidad
2. Zendesk Integrations
3. Update JIRA fields in Zendesk sidebar

Hi Jake-  Currently there isn't a feature to be able to update JIRA fields via the sidebar app, it might be a good suggestion for our Product Feedback team: https://support.zendesk.com/hc/en-us/com...

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• Laura Hippert
• Creación 13 de marzo de 2018 19:15
• 0 votos

1. Administrators
2. Tickets
3. About ticket fields

Hi Dan - You can certainly look into using Javascript to do anything you need on your Help Center, although we don't support custom Javascript in Advocacy. We have The Help Center Javascript Cookbo...

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• Laura Hippert
• Creación 13 de marzo de 2018 16:11
• 0 votos

1. Comunidad
2. Product Feedback
3. JIRA integration supports attachments

Hi Everyone! We definitely appreciate your feedback and our Product team actively watches these threads for the discussion. Per their feedback:  Currently, attachments from Zendesk are shared as pa...

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• Laura Hippert
• Creación 26 de febrero de 2018 14:31
• 0 votos