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Casey Woods

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    12
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Última actividad de Casey Woods
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    Casey Woods hizo un comentario,

    I have tried the API to get historical data.  It is pretty clunky... but it works. What I would really like is access to the dashboard stats and current metrics.  I would like to be able to show ho...

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    Casey Woods creó una publicación,

    Zopim Chat Metrics Via API

    Respondida

    It's great that Zopim has a dashboard... but I already have my own dashboard solution that I use to pull and graph Zendesk and a variety of other key metrics via API. I would love to be able to acc...

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    Casey Woods creó una publicación,

    Feature Request: Give Admins Ability to Change Agent Status

    Respondida

    My agents keep forgetting to change their Zopim status to away or invisible.  They walk away from their computer, and occasionally we end up with a ton of chat requests that don't get handled.  It ...