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Lulwa Jundi

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    86
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Resumen de la actividad

Última actividad de Lulwa Jundi
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    Lulwa Jundi hizo un comentario,

    1. Comunidad
    2. Feedback on Chat
    3. Disable Email Transcript feature

    Any solution for this issue?

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    • Lulwa Jundi
    • Creación
    • 0 votos
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    Lulwa Jundi hizo un comentario,

    1. Comunidad
    2. Feedback on Chat
    3. Disable Email Transcript feature

    Yes, my concern is that agents may send the transcript to the wrong people when sending a single transcript. 

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    • Lulwa Jundi
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    • 1 voto
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    Lulwa Jundi hizo un comentario,

    1. Comunidad
    2. Feedback on Chat
    3. Disable Email Transcript feature

    @Ramin,   I agree with Lila, this is a major issue, one which we have just discovered actually. When exporting transcripts via the History section by selecting one or Multiple chats, Zendesk Chat o...

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    • Lulwa Jundi
    • Creación
    • 1 voto
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    Lulwa Jundi hizo un comentario,

    1. Comunidad
    2. Feedback on Chat
    3. Tag Upgrades

    I would like an option for Agents to tag chats even after the chat has ended, this is especially useful if the visitor leaves the chat very quickly and doesn't give the agent a change to tag it if ...

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    • Lulwa Jundi
    • Creación
    • 0 votos
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    Lulwa Jundi hizo un comentario,

    1. Comunidad
    2. Feedback on Chat
    3. Reporting on Wait Time (Served) by agent

    @Ramin, could you clarify if Wait Time Served (which is shown on the analytics page) and First response time (from the History tab export) are the same thing?   I was informed by Zendesk Chat suppo...

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    • Lulwa Jundi
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    • 0 votos
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    Lulwa Jundi creó una publicación,

    Zopim History filters

    Respondida
    1. Comunidad
    2. Feedback on Chat

    It would be nice to have the option to search for multiple departments/agents rather than only being able to select one at a time. We have 38 departments and 14 agents, and it is very time consumin...

    • Lulwa Jundi
    • Creación
    • 2 seguidores
    • 1 comentario
    • 1 voto
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    Lulwa Jundi creó una publicación,

    Limit Attachment Sending by agents

    Respondida
    1. Comunidad
    2. Feedback on Chat

    We would like the option for attachment sending to be limited so that agents can only receive attachments from clients, but not send them. It would be even more beneficial if this could include an ...

    • Lulwa Jundi
    • Creación
    • 2 seguidores
    • 3 comentarios
    • 0 votos
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    Lulwa Jundi hizo un comentario,

    1. Comunidad
    2. Feedback on Chat
    3. Agent Chat Rating

    I have the same issue, it really does affect the reporting and we would like to see it fixed asap.

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    • Lulwa Jundi
    • Creación
    • 0 votos
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    Lulwa Jundi hizo un comentario,

    1. Comunidad
    2. Feedback on Chat
    3. Co-browsing/Screen sharing feature

    Very nice!

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    • Lulwa Jundi
    • Creación
    • 0 votos
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    Lulwa Jundi creó una publicación,

    Chat transcripts should include department

    1. Comunidad
    2. Feedback on Chat

    Hi Team,   When I export chat transcripts, I do not see departments, and this is required so we know what information to give clients.   Is there any plan to add this soon?

    • Lulwa Jundi
    • Creación
    • 1 seguidor
    • 0 comentarios
    • 1 voto