Patrizia Eberhart
Business Systems Specialist / Zendesk Project Leader @ SMC Global IT
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Última actividad de Patrizia Eberhart-
Patrizia Eberhart hizo un comentario,
Hi, one huge downside of the light agents becoming followers is that, they can no longer find these tickets in Guide under "my activities" in the section "tickets I am on cc". Is it planned to have...
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Patrizia Eberhart creó una publicación,
Adding the Organization name to the standard email footer
RespondidaWe do have a lot of light agents and these are put on cc: on the ticket very often. When they receive a message out of Zendesk to their email account, the footer does contain some basic ticket info...
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Patrizia Eberhart hizo un comentario,
adding my vote on this. It would be so helpful to be able to restrict certain information. In our case it would be net price calculations.
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Patrizia Eberhart hizo un comentario,
Following, agree with Nicolas Van Geluwe, we have use macros to answer comon questions, many of them contain a hyperlink to our website...
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Patrizia Eberhart hizo un comentario,
+1, would be very helpful!
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Patrizia Eberhart hizo un comentario,
following, we have the same issue, it's really a problem to us, Zendesk please help!
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Patrizia Eberhart hizo un comentario,
another question: The agent started a side conversation on the ticket and received an answer. If the agent now replies to this side conversation to the same external recipient, the system does not...
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Patrizia Eberhart hizo un comentario,
We have been waiting for this feature for a while. We are currently testing it. Feedback + questions: 1. would it be possible to have the same contact search available in the side conversation simi...
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Patrizia Eberhart hizo un comentario,
yes, please Reid Rademaker share ... that would help a lot!
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Patrizia Eberhart hizo un comentario,
Just found this thread... wow, this is good news! I hope it will be implemented early in 2018.