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Owen Greenberg

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Última actividad de Owen Greenberg
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    Owen Greenberg hizo un comentario,

    All I've got is a janky workaround, and you're probably not going to like it. If you don't want to spend a long time on this, make your dashboard time filter highly visible so that people can see t...

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    Owen Greenberg hizo un comentario,

    Thanks RJ. I came to the same conclusion on my side, but wanted to be sure before I submitted a feedback post. Unfortunately, in this case, my Attribute 2 values are different depending on what Att...

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    Owen Greenberg creó una publicación,

    Sort table rows by metric while preserving row hierarchy

    Hi all, In a "Table" visualization, I'd like to be able to sort multiple attributes by a metric in a way that preserves their groupings. I've been trying every possible sort I can think of, but I c...

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    Owen Greenberg creó una publicación,

    Number of agents online at any given time bucket

    Respondida

    Hi all, I'm looking for a way to report on the number of agents that were online during a given time bucket (e.g. within a given hour of the day). I can't find a way to report on this. Does anyone ...

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    Owen Greenberg creó una publicación,

    Update RegExp Implementation

    Hi all, Most RegExp implementations nowadays allow "\K" to reset the match and continue from a certain point - essentially a way to allow lookbehinds that aren't fixed length. However, using this s...

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    Owen Greenberg hizo un comentario,

    Hi Adrian, Have you tried making a new metric for tickets solved within 7 days? It should look something like this: IF (DATE_DIFF([Ticket solved - Date],[Ticket created - Date],"day") <= 7) THEN [T...

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    Owen Greenberg creó una publicación,

    Choose Filters that a Bookmark Affects

    Respondida

    Hi all, Something that's been really frustrating me recently is this: I need to have certain filters stay at what the viewer selects after using a bookmark, but I can't figure out how to do this. T...

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    Owen Greenberg hizo un comentario,

    Hillary Latham: to address your edit, I seem to now be getting this problem. Can I somehow divide by the total in the formula of the metric to fix this, or is this as close as we're going to get? ...

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    Owen Greenberg hizo un comentario,

    Thanks Hillary. I've submitted the feedback as requested here: https://support.zendesk.com/hc/en-us/community/posts/1260800893790-Result-Path-Calculation-Running-Total-Cumulative-Percentage-

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    Owen Greenberg creó una publicación,

    Result Path Calculation: Running Total % (Cumulative Percentage)

    Hi team, Currently, result path calculation allows "% of Total" and "Running Total", but does not allow "Running Total %". This functionality - expressing the running total as % of total items - is...