Amy Dee
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Actividad total66
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Última actividad
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Miembro desde
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Siguiendo0 usuarios
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Lo siguen3 usuarios
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Votos23
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Suscripciones17
Resumen de la actividad
Última actividad de Amy Dee-
Amy Dee hizo un comentario,
Hi CJ Johnson - Thanks for following up! There may be a misunderstanding here, so I want to clarify a couple points. This isn't a recent change in behavior. This is how the account JSON exports ha...
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Amy Dee hizo un comentario,
To Aleksandar Salevski - the JSON export tool uses NDJSON, or "Newline Delimited JSON" format. This format returns a series of standalone JSON objects separated by line breaks. It's optimized for s...
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Amy Dee hizo un comentario,
Hi Jonas! Hi Alexandre! The SLA badge is designed to help agents prioritize their work in real time. It's important for the badge to be on the same scale for all tickets, so agents can tell which ...
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Amy Dee hizo un comentario,
Hi Nelson! This will be different depending on which first reply time you're using. For the native Zendesk ticket metric, which appears in the Tickets dataset in Explore, first reply time will be n...
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Amy Dee hizo un comentario,
Hi Shelley! The answer depends a bit on which date attribute you're using. The same date range can easily return different sets of tickets as you switch between created, updated, and solved dates. ...
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Amy Dee hizo un comentario,
Here's a quick epilogue for this thread, in case anyone comes across it later. We followed up through the support ticket and found the cause. A recent change on our side could lead to persistent bl...
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Amy Dee hizo un comentario,
Hi Justin! That does seem odd. There aren't any known issues with Agent Workspace and this behavior (as of this comment, at least). Up front, there are a couple troubleshooting steps you can use to...
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Amy Dee creó un artículo,
Las imágenes incorporadas no se muestran para los agentes en los tickets
Síntomas del problema Los agentes de la interfaz de Support ven las imágenes incorporadas como vínculos rotos. Condiciones Una cuenta tiene las tres opciones que se describen a continuación. El ce...
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Amy Dee hizo un comentario,
Hi Natalia! The pre-built Public comments metric in the Ticket Updates dataset uses this syntax: IF ([Comment present] = TRUE AND [Comment public] = TRUE) THEN [Update ID]ENDIF It counts all upda...
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Amy Dee hizo un comentario,
Hi Abed! Thank you for providing these metrics! You're on the right track. The Agent replies metric in the Tickets dataset counts all public agent comments excluding ticket creation. If an agent cr...