Amy Dee
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Actividad total61
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Última actividad
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Miembro desde
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Siguiendo0 usuarios
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Lo siguen3 usuarios
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Votos23
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Suscripciones15
Resumen de la actividad
Última actividad de Amy Dee-
Amy Dee hizo un comentario,
Hi Nelson! This will be different depending on which first reply time you're using. For the native Zendesk ticket metric, which appears in the Tickets dataset in Explore, first reply time will be n...
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Amy Dee hizo un comentario,
Hi Shelley! The answer depends a bit on which date attribute you're using. The same date range can easily return different sets of tickets as you switch between created, updated, and solved dates. ...
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Amy Dee hizo un comentario,
Here's a quick epilogue for this thread, in case anyone comes across it later. We followed up through the support ticket and found the cause. A recent change on our side could lead to persistent bl...
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Amy Dee hizo un comentario,
Hi Justin! That does seem odd. There aren't any known issues with Agent Workspace and this behavior (as of this comment, at least). Up front, there are a couple troubleshooting steps you can use to...
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Amy Dee creó un artículo,
Las imágenes incorporadas no se muestran para los agentes en los tickets
Síntomas del problema Los agentes de la interfaz de Support ven las imágenes incorporadas como vínculos rotos. Condiciones Una cuenta tiene las tres opciones que se describen a continuación. El ce...
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Amy Dee hizo un comentario,
Hi Natalia! The pre-built Public comments metric in the Ticket Updates dataset uses this syntax: IF ([Comment present] = TRUE AND [Comment public] = TRUE) THEN [Update ID]ENDIF It counts all upda...
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Amy Dee hizo un comentario,
Hi Abed! Thank you for providing these metrics! You're on the right track. The Agent replies metric in the Tickets dataset counts all public agent comments excluding ticket creation. If an agent cr...
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Amy Dee hizo un comentario,
Hi Kat! The CSV and XML exports do not use date filters. They always return the full account history. If you see date filters, you should have the JSON export. Here's what it looks like: The date ...
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Amy Dee hizo un comentario,
Hi CJ! This article covers the native export options for Zendesk data. The Tickets JSON export is the most thorough of the bunch -- it includes the ticket in its current state (including tags, fiel...
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Amy Dee hizo un comentario,
@... - The date range filter is based on the "generated" timestamp. It's the most recent update of any kind, which may not match a ticket's "created_at" or "updated_at" timestamp. It follows the sa...