Amy Dee
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Última actividad de Amy Dee-
Amy Dee creó un artículo,
¿Cuál es la diferencia entre la ID del ticket de actualización y la ID del ticket en el conjunto de datos del historial de actualizaciones?
Pregunta En el conjunto de datos Historial de actualizaciones en Explore, veo los atributos ID del ticket de actualización e ID del ticket. ¿Cuál es la diferencia entre estos dos atributos? Respue...
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Amy Dee hizo un comentario,
Hi Aarti! At this time, our business rules don't support multiple sets of "OR" conditions within the same rule. You wouldn't be able to capture that level of detail within a single set of SLA cond...
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Amy Dee hizo un comentario,
Hi Aarti! An SLA will only apply if you specify a target for that metric and priority. You can certainly add targets for Urgent and High priority but leave Normal and Low blank. If you do that, SLA...
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Amy Dee hizo un comentario,
Hi CJ Johnson - Thanks for following up! There may be a misunderstanding here, so I want to clarify a couple points. This isn't a recent change in behavior. This is how the account JSON exports ha...
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Amy Dee hizo un comentario,
To Aleksandar Salevski - the JSON export tool uses NDJSON, or "Newline Delimited JSON" format. This format returns a series of standalone JSON objects separated by line breaks. It's optimized for s...
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Amy Dee hizo un comentario,
Hi Jonas! Hi Alexandre! The SLA badge is designed to help agents prioritize their work in real time. It's important for the badge to be on the same scale for all tickets, so agents can tell which ...
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Amy Dee hizo un comentario,
Hi Nelson! This will be different depending on which first reply time you're using. For the native Zendesk ticket metric, which appears in the Tickets dataset in Explore, first reply time will be n...
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Amy Dee hizo un comentario,
Hi Shelley! The answer depends a bit on which date attribute you're using. The same date range can easily return different sets of tickets as you switch between created, updated, and solved dates. ...
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Amy Dee hizo un comentario,
Here's a quick epilogue for this thread, in case anyone comes across it later. We followed up through the support ticket and found the cause. A recent change on our side could lead to persistent bl...
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Amy Dee hizo un comentario,
Hi Justin! That does seem odd. There aren't any known issues with Agent Workspace and this behavior (as of this comment, at least). Up front, there are a couple troubleshooting steps you can use to...