Arpan Nagdeve

1. Comunidad
2. Feedback - Chat and Messaging (Chat)
3. Proactive Messaging not working to iframe urls

Hi James, URL evaluation in case of proactive messages happens on the client side, that mainly restricts us to provide any support for the iFrame based implementation. If on your end iframe based i...

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• Arpan Nagdeve
• Creación 27 de abril de 2023 07:29
• 0 votos

1. Comunidad
2. Feedback - Chat and Messaging (Chat)
3. Migrating FROM Agent Workspace

Hi Chris, In case you turn of AW and go back to the regular chat we do have backward compatibility in place, for feature perspective you'll have coverage. But some of the net new capability on mess...

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• Arpan Nagdeve
• Creación 27 de abril de 2023 07:26
• 0 votos

1. Messaging
2. ...
3. Zendesk messaging
4. About proactive messages

Hi Jon Roncal, For language translation usecase you can use language as a condition and run language specific messages. 

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• Arpan Nagdeve
• Creación 26 de abril de 2023 01:56
• 1 voto

1. Messaging
2. ...
3. Zendesk messaging
4. About proactive messages

Hi Gabriela, Current offering of proactive messages is applicable for widgets that are offered on messaging. If you are using Sunco the out of the box experience will not work.

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• Arpan Nagdeve
• Creación 26 de abril de 2023 01:54
• 1 voto

1. Comunidad
2. Feedback - Chat and Messaging (Chat)
3. Bring back Email Support in addition to Help Bot

Hi Taiwo, Need some clarification, can you please share some more steps or screen shots to get better understanding on the problem?

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• Arpan Nagdeve
• Creación 25 de agosto de 2022 07:19
• 0 votos

Comentario oficial

1. Comunidad
2. Feedback - Chat and Messaging (Chat)
3. Product Feedback: allow team managers to create/edit triggers in chat

Hi Anastasia/Yanko, Thanks for your feedback on adding new option to add permission on chat triggers under the roles. Currently we have no plans to update the existing implementation of roles in ch...

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• Arpan Nagdeve
• Creación 25 de agosto de 2022 07:09
• 1 voto

1. Comunidad
2. Feedback - Chat and Messaging (Chat)
3. having CORS issue during chat API

Hi,  We looked a bit further into the problem and it seems Access-Control-* headers were been added that's causing the failure. Is there any specific reason for adding these headers given our API d...

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• Arpan Nagdeve
• Creación 25 de julio de 2022 08:51
• 0 votos

1. Comunidad
2. Feedback - Chat and Messaging (Chat)
3. Support Zendesk not available

Hi Maarten, Is there any snapshot that team can refer to, also is problem coming both on the agent and end user experience or only on the agent front. 

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• Arpan Nagdeve
• Creación 7 de julio de 2022 07:10
• 0 votos