Audrey Ann Cipriano

1. Account
2. ...
3. Global security and user access
4. Understanding options for end-user access and sign-in

Hi Luis! Welcome to our Community!You can utilize the Incremental Export API for Users and side load identities to find users with verified = true. More info here for Incremental User ExportThe URL...

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• Audrey Ann Cipriano
• Creación 1 de diciembre de 2023 00:21
• 0 votos

1. Chat
2. ...
3. Reporting for Chat
4. Analytics 101: Solving the missed chats mystery

Hi Danny Bamboat welcome to our Community! :)  Easiest way for you to do this is by using Explore. In here, you can measure your Chat activity and create your own custom reports depending on what s...

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• Audrey Ann Cipriano
• Creación 24 de noviembre de 2023 05:46
• 0 votos

1. Comunidad
2. Q&A - Account & billing
3. Transfer Account Ownership

Hi Elizabeth Chong thanks for reaching out! In the event that the account owner is not available, you can try to work first with your IT department to reset the owner’s email password so you can us...

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• Audrey Ann Cipriano
• Creación 10 de noviembre de 2023 01:58
• 0 votos

1. Account
2. ...
3. How to fix access issues
4. I am having trouble logging in to Zendesk

Hi Martey welcome to our Community! I'll raise a ticket on your behalf so we can check on your account. You'll receive an email shortly, Thank you!

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• Audrey Ann Cipriano
• Creación 3 de noviembre de 2023 04:01
• 0 votos

1. Agent guide
2. Ticket management
3. Creating views to build customized lists of tickets

Hi Joe, can you kindly confirm what you mean by "different intents"? I encourage you to contact us via Messaging so you can provide your use case and we'll be able to provide you with the best poss...

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• Audrey Ann Cipriano
• Creación 2 de noviembre de 2023 06:57
• 0 votos

1. Explore
2. Getting started with Explore
3. Getting started with Zendesk Explore for reporting and analytics

Hi Arpita Saxena welcome to our Community! You can create an FAQ page using Zendesk easily by using our product named Guide. You can check our Getting started with Guide for your help center doc he...

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• Audrey Ann Cipriano
• Creación 31 de octubre de 2023 23:52
• 0 votos

1. Email
2. ...
3. Formatting and customizing your email
4. Customizing the welcome email and the account verification email

HI Ulises Soto yes, you certainly can use dynamic content in your User email welcome text :)  You may visit our doc here to check on places where you can use dynamic content - https://support.zende...

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• Audrey Ann Cipriano
• Creación 31 de octubre de 2023 22:21
• 0 votos

1. Sell
2. ...
3. Working with leads and contacts
4. Converting leads

Hi Tomas Herrero welcome to our Community!Unfortunately, it's not possible to revert this action in Sell as of today. The only way would be to create the lead manually again and delete any data tha...

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• Audrey Ann Cipriano
• Creación 24 de octubre de 2023 04:40
• 1 voto

1. Zendesk updates
2. What's New in Zendesk
3. What's new in Zendesk: October 2023

Hi Tshepiso Mojapelo, sorry your agents are experiencing this! If the issue is still happening today, can you kindly ask the affected agents to clear their cache and cookies to eliminate any potent...

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• Audrey Ann Cipriano
• Creación 23 de octubre de 2023 02:28
• 0 votos

1. Messaging
2. ...
3. Zendesk messaging
4. Working with messaging triggers in Admin Center

Hi Megan Oksendahl, the Messaging triggers are being moved to the Admin Center in phases, it's most likely that your account isn't moved yet and you can set up the Messaging triggers in your Chat d...

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• Audrey Ann Cipriano
• Creación 23 de octubre de 2023 02:04
• 0 votos