Beau P.
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Actividad total92
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Última actividad
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Miembro desde
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Siguiendo0 usuarios
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Lo siguen1 usuario
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Votos5
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Suscripciones32
Resumen de la actividad
Última actividad de Beau P.-
Beau P. hizo un comentario,
Hi Tony, Blocking outright via the email address or domain is the only other option, so if you intend to allow messages from a user and only want to route certain ones, the trigger workflow is the...
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Beau P. hizo un comentario,
Hello Tony, While it isn't possible to suspend based on ticket subject, you could create a trigger to automatically close such requests. You can test for specific subject/body text in triggers usi...
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Beau P. hizo un comentario,
This would be the requested ticket history as present directly in a user's profile, additional details here: https://support.zendesk.com/hc/en-us/articles/203662786 Beau | Customer Advocate Ask ou...
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Beau P. hizo un comentario,
Hello, It's not presently possible to display archived tickets in the interaction history via customer context. As the table above indicates, however, archived tickets do appear in a user's profil...
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Beau P. hizo un comentario,
Hello Thomas, You are correct, presently there does not exist the ability to produce messages via triggers or automations back to Whatsapp, only the ability to act upon tickets created via Whatsap...
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Beau P. hizo un comentario,
Hello Da, The referenced article you've provided details allowing IP ranges in your Help Center settings, whereas restrictions are handled in Chat settings directly. Details on restricting Chat vi...
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Beau P. hizo un comentario,
Hello, Single Sign on will allow you to connect one URL as a login url for your Agent user type, meaning all users will need to authenticate through the same IdP, unfortunately. If you utilize JWT...
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Beau P. hizo un comentario,
Hello Jennifer, If the intention is to exclude a ticket based on all of these properties, you'll want these conditions listed under your automation's All conditions, as opposed to Any. The reason ...
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Beau P. hizo un comentario,
Hello Ian, Presently there isn't a search operator for followers, so you cannot construct search statements to return follower information. Your options in this regard are detailed here, and inclu...
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Beau P. hizo un comentario,
Hello Nate, Unfortunately Google Sites do not give users access to the Document Head element of the webpage, and because it restricts the tags and set of JavaScript commands that can be used, it's...