Beto
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Actividad reciente de Beto-
Hello Ecbo, I hope you are well! Thank you for your question. You are able to choose between calendar or business hours on any Automation time condition, but you cannot define what those hours are ...
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Hello Shannon, I hope you are well! Thank you for your question. Unfortunately, as of this writing, the pre-chat form does not support markdown or HTML, so it is currently not possible to add a hyp...
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Hello Jeff, thank you for your question! The rule of a ticket field being "required to solve a ticket" is bypassed by Business Rules (like Triggers and Automations) as you can see on this article a...
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¡Hola Rocío, muchas gracias por tu pregunta! En efecto, la integración explicada en este artículo es para poder conectar su cuenta de Instagram directamente con Zendesk, y sin necesidad de aplicaci...
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Hello mfg, thank you for your question! Currently, this is not an option, I'm afraid. Once you have opened the customization options, if you open the Help Centre it will open in preview mode and yo...
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Hello Emily, thank you for your question! Unfortunately, I'm afraid that what you are asking is not currently possible. There is no way (as of now) to disable the ability of adding comments for end...
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Hello Chad, thank you for your question! Indeed, this is the expected behaviour at the moment. I'm afraid that the default Automation cannot have it's title edited for now. You are correct that if ...
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Hi Laica,I have created a ticket on your behalf so that we can investigate this furtherKindly check your email for updates. Thanks!
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Hello Jacqueline, thank you for your question! Yes, in order to know if an Agent assigned a ticket to themselves, you can see it on the ticket events. It will be the same if it was via play mode, o...
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Hello Bryan, thank you for your question! Unfortunately, this is not an information that you could easily find on the ticket, or the ticket events, but! In the Admin Centre, you can head over to Ch...