Brett Bowser
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Actividad total1914
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Última actividad
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Resumen de la actividad
Última actividad de Brett Bowser-
Brett Bowser hizo un comentario,
Hey Kirmizi, Looks like you were able to chat in with our customer care team regarding this issue and got it resolved. Let us know if you have any other questions!
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Brett Bowser hizo un comentario,
Hey Alberto, At this time the only column attribute available for views is the Next SLA Breach. There's also the SLA dashboard you can view for more information on your policies in place. Check out...
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Brett Bowser hizo un comentario,
Hey Jody, I would recommend taking a look at this article that will walk you through setting up a First Reply Time report: Explore recipe: Reporting on first reply time You'll also want to take a l...
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Brett Bowser hizo un comentario,
Hey Fala, This should be a default field available to end-users when they access your ticket form in the Help Center. Are you seeing anything different on your end from the end-user? Any additiona...
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Brett Bowser hizo un comentario,
Hey Qin,I did some digging on my end and from what I have found, uninstalling the app and re-installing it has fixed this issue in the past. Can you try that to see if that resolves the issue for y...
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Brett Bowser hizo un comentario,
Hey Kevin,CSAT ratings can only be applied once to a single ticket. So if an agent gets negative feedback, it would count only once towards their overall CSAT score. It's worth mentioning that if a...
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Brett Bowser hizo un comentario,
Hey John,Just confirm, are you wanting the actual comment to display in your reports? AFAIK this isn't something that is planned at this time. If you'd like to see this functionality, I would recom...
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Brett Bowser hizo un comentario,
Hey Ashley, I would recommend chatting in with our Customer Care team using the steps in this article: Contacting Zendesk Customer Support They'll most likely need to dig into your account to see ...
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Brett Bowser hizo un comentario,
Hey Diane, If you haven't done so yet, I would recommend taking a look at this article: Creating dashboards We also have the Creating reports which will walk you through step by step on how to crea...
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Brett Bowser hizo un comentario,
Hey Andrew, Thanks for reaching out and welcome to the Zendesk community! It looks like you have an open conversation with our Customer Care team regarding this issue. They will most likely need to...