Brett Bowser

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Please provide a user specific 'Access' option for a user to view and add comments to all org tickets when the org's 'Users' setting is 'Can view own tickets only'

Hey Olivier MAS,  The workaround article is no longer available as the functionality (URL Targets) are no longer available. It's also worth mentioning that the workaround that was provided was not ...

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• Brett Bowser
• Creación 11 de diciembre de 2023 16:10
• 0 votos

Comentario oficial

1. Comunidad
2. Announcements & Events
3. Early Access Program: Configuring the conversation flow and composer location in tickets

Hey everyone, another quick update for you. We expect a set of these capabilities to be available on the Professional plan level in 2024. - exact date TBD.  Thanks again for all the feedback and be...

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• Brett Bowser
• Creación 8 de diciembre de 2023 16:07
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Reporting on the values of custom numeric ticket fields for a certain date

Hey Milena, It looks like a solution was provided on this post but then was removed for some reason. I'm re-adding in case anyone else comes across this post :)  In your report, you will need to s...

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• Brett Bowser
• Creación 6 de diciembre de 2023 19:38
• 0 votos

1. Bots and automation
2. Custom bots and bot building documentation
3. Using AI to generate replies in a conversation bot (Generative AI EAP)

Thanks for following up here Sean! Glad you were able to hop on a quick call with our developers. 

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• Brett Bowser
• Creación 6 de diciembre de 2023 17:30
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Delete Closed tickets?

Hey Martin,  You set the time (min 120) as mentioned in this article: Enabling timed deletion for archived tickets (beta) This beta will only affect tickets and not end-users who submitted the tic...

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• Brett Bowser
• Creación 5 de diciembre de 2023 16:29
• 0 votos

1. Comunidad
2. Q&A - Account & billing
3. Why Is Support So Bad Especially Renewals

Hey Stephen,I do apologize for the delay and absolutely understand your frustration. I checked on the ticket you have open with us and it looks like our Renewals team followed up with you earlier t...

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• Brett Bowser
• Creación 5 de diciembre de 2023 16:16
• 0 votos

1. Account
2. ...
3. How to solve issues with payments
4. Can I change my account subscription to monthly or annual billing periods?

Hey Ian,I checked on your open ticket and it looks like our Renewals team is actively looking into your request and will follow up with you soon.No additional steps required on your end. Let me kno...

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• Brett Bowser
• Creación 5 de diciembre de 2023 16:13
• 0 votos

1. Account
2. ...
3. How to solve issues with payments
4. How can I change the credit card on file for my account? [Video]

This is great feedback and appreciate you sharing this with me Marianne. Was unaware of the email that shows up and is no longer supported. I'm passing this along to the appropriate team so they ca...

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• Brett Bowser
• Creación 5 de diciembre de 2023 16:05
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Is there a way to customize the description of a ZD Section or Category?

Hey Abhishek,  It looks like there's some solutions provided in this post that may be helpful: Hyperlinking Help Center Categories Hope this helps!

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• Brett Bowser
• Creación 5 de diciembre de 2023 15:43
• 0 votos