Brett Bowser
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Actividad total2202
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Última actividad
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Miembro desde
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Siguiendo0 usuarios
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Lo siguen15 usuarios
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Votos53
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Suscripciones976
Resumen de la actividad
Última actividad de Brett Bowser-
Brett Bowser hizo un comentario,
Hey Christine, Thanks for confirming. I will create a ticket for you and escalate this to our Customer Care team so they can follow up. I'm not quite sure why it wouldn't be showing up for you as a...
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Brett Bowser hizo un comentario,
Hey Daniel, Sorry to hear you haven't been able to get ahold of our Customer Care team team to get your issue resolved. Any chance you can share the ticket # you received when you reached out? I wa...
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Brett Bowser hizo un comentario,
Hey Raphaël, It looks like you have a conversation open with our Customer Care team regarding this issue. We will continue working with you there to get this issue resolved. Cheers!
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Brett Bowser hizo un comentario,
Hey Vegard,There's no way to only include tickets with attachments in a view. However you could use the search functionality to pull all tickets with an attachment. More information here: Searching...
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Brett Bowser hizo un comentario,
Hey Christine, Can you click into the app within the page you shared in your screenshot? I'm wondering if the "Hide the app from agents" option is enabled and that's why it keeps disappearing for y...
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Brett Bowser hizo un comentario,
Hey Mark, Just to confirm, you've followed these instructions for enabling custom ticket statuses first correct? EAP docs: Enabling Ticket Statuses Let me know!
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Brett Bowser hizo un comentario,
Hey everyone, I'm happy to share that our Custom Ticket Statuses EAP is now in open beta. I would recommend taking a look at the following announcement as this new functionality should help get you...
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Brett Bowser hizo un comentario,
Hey Sabina,Can you share a screenshot of the trigger you have set up so I can take a look for you? Thanks!
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Brett Bowser hizo un comentario,
Hey Support, Can you share the email provider you use? That would help narrow down the instructions you need to remove the email forwarding. Let me know!
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Brett Bowser hizo un comentario,
Hey Amanda,I would recommend taking a look at this article regarding best practices for removing agents. This article will also walk you through steps for downgrading an agent so you can free up yo...