Brett Bowser

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Location based weather widget

Hey Kirk,I don't think that's a silly idea at all! That's a really cool way to provide a more personalized experience to your customers so this is great feedback :) I'll be sure to pass this along ...

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• Brett Bowser
• Creación 18 de enero de 2022 17:07
• 0 votos

1. Comunidad
2. Troubleshooting and Q&A
3. Adding columns to My requests page

Thanks for linking this for others to see Josef :) 

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• Brett Bowser
• Creación 18 de enero de 2022 16:20
• 0 votos

1. Comunidad
2. Zendesk Explore EAP - Improved performance for large queries
3. ‘Improved large query performance’ EAP & Dashboards

Hey Mihail,That doesn't sound like expected behavior so I'm going to create a ticket on your behalf to see if our Customer Care team can dig into this for you. You'll receive an email shortly stati...

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• Brett Bowser
• Creación 13 de enero de 2022 17:05
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Slack Integration Endpoint API Target Failures

Hey Casey, Apologies for the delayed response!  If you're not an Admin on the account then you will need to reach out to your Zendesk Admin to ensure the app is configured and activated correctly. ...

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• Brett Bowser
• Creación 13 de enero de 2022 16:23
• 0 votos

1. Support
2. ...
3. Workflows
4. Workflow recipe: Managing your escalation queue

Hey Alen, Thanks for bringing this to our attention! We flagged this article to be updated by our documentation team so they will get this fixed as soon as possible. Cheers!

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• Brett Bowser
• Creación 13 de enero de 2022 16:14
• 0 votos

1. Comunidad
2. Troubleshooting and Q&A
3. Can you please enable "export" for my account?

Hey Luca,Sure! You should have received an email notification stating your ticket has been created and your ticket number will be #9956994. You can also check the My Activities page in Guide to see...

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• Brett Bowser
• Creación 13 de enero de 2022 15:55
• 0 votos

1. Explore
2. ...
3. Viewing and using dashboards
4. How do I duplicate, recreate, or copy a query from a default dashboard?

Hey Chad, Thanks for bringing this to our attention!I believe this is the article the link should be pointing to: How do I interact with the data in the default dashboards? I'll inform our document...

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• Brett Bowser
• Creación 13 de enero de 2022 15:47
• 1 voto

1. Support
2. ...
3. Workflows
4. Setting your schedule with business hours and holidays

Thanks for bringing this to our attention Sonny! I'll share this with our documentation team so they can get this link updated. Cheers!

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• Brett Bowser
• Creación 13 de enero de 2022 15:34
• 0 votos

1. Comunidad
2. Troubleshooting and Q&A
3. CSAT Survey in the requests

Hey Alex,There's no way to automate this if you're looking for the satisfaction survey to show up in the conversation history of the ticket. The only way to automate this is through a trigger but t...

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• Brett Bowser
• Creación 12 de enero de 2022 16:38
• 0 votos

1. Comunidad
2. Troubleshooting and Q&A
3. Can you please enable "export" for my account?

Hey Luca, This is something we will need to enable internally but will need account specific information before doing so. I'm going to create a ticket on your behalf so our Customer Care team can l...

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• Brett Bowser
• Creación 12 de enero de 2022 16:30
• 0 votos