Carl McDowell

1. Comunidad
2. Feedback - Voice (Talk)
3. Hold

Hi Mandy,While on Hold you aren't able to make a new outbound call, with a new ticket.But you can use the transfer option while on hold, to make an outbound call. This lets you talk with this perso...

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• Carl McDowell
• Creación 1 de enero de 2023 23:42
• 0 votos

1. Talk
2. ...
3. How to get help with phone call problems in Talk
4. What are the most common Talk error messages?

Please create a ticket with support to have international calling enabled for your account, or if you want to keep the call costs lower and have a USA phone number in your account ensure you are se...

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• Carl McDowell
• Creación 28 de noviembre de 2022 20:41
• 0 votos

1. Account
2. ...
3. Single sign-on
4. Single sign-on (SSO) options in Zendesk

Hi Paul,To have an Azure user be created as an Agent or Admin you would need to pass the "role" attribute, and the custom_role_id if you want them to be any of the custom roles you make in your acc...

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• Carl McDowell
• Creación 18 de noviembre de 2022 04:02
• 0 votos

1. Talk
2. ...
3. SMS and Text message help
4. Why do my SMS messages fail to send?

Hi Hannah,To help find the reason why your messages are not being sent, I've created a ticket for you as there are multiple possibilities on the reasons. Some of the common reasons: United States ...

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• Carl McDowell
• Creación 15 de noviembre de 2022 00:03
• 0 votos

1. Talk
2. ...
3. SMS and Text message help
4. How do I remove the agent signature from proactive outbound SMS messages?

Hi Philip,I am not having any issues using the app in my Zendesk account with Agent workspace enabled.And the app still appears to be supported.Can you confirm where you we advised that it is not s...

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• Carl McDowell
• Creación 3 de octubre de 2022 03:10
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. What is the email (NOT attachment) size limit?

Hi CJ,The Product team have let me know the email file size limit is 64kb as mentioned on this announcement page:https://support.zendesk.com/hc/en-us/articles/4471491907866-Announcing-composer-enha...

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• Carl McDowell
• Creación 22 de septiembre de 2022 00:20
• 1 voto

1. Comunidad
2. Zendesk Suite Q&A
3. What is the email (NOT attachment) size limit?

Hi CJ,Let me try reaching out to the product team for the specific email size limit

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• Carl McDowell
• Creación 19 de septiembre de 2022 06:00
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. What is the email (NOT attachment) size limit?

Hi CJ,We have this article regarding Is there a character limit on ticket comments? which will also relate to the email size limit. The article states:  The character limit on ticket comments using...

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• Carl McDowell
• Creación 16 de agosto de 2022 05:25
• -1 votos

1. Apps and integrations
2. Apps and integrations advice and troubleshooting
3. Using the Select an Address app with multiple brands and default email addresses

Hi Yvonne,I've converted your comment into a ticket to have a closer look at the settings in your account to see if we can get to the bottom of what is happening.

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• Carl McDowell
• Creación 24 de febrero de 2022 01:42
• 0 votos