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Carl McDowell

Zendesk Customer Care
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Última actividad de Carl McDowell
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    Carl McDowell hizo un comentario,

    Hi Vaughan,As I mentioned the video test results are not required for Zendesk Talk.The article also states at the end: You can ignore the error: Group Room failed: No stats were able to be recorde...

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    Carl McDowell hizo un comentario,

    Hi Carla Siegert,No the video test is not important. You can read more on how to interpret the results from the twilio test here: How do I use the Twilio network test to troubleshoot Talk agent calls?

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    Carl McDowell hizo un comentario,

    Hi Marib Aldoais,Our developers have now released this update so you can Previewing theme changes locally.This gives you the ability to work on a theme in your preferred code editor locally and pre...

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    Carl McDowell hizo un comentario,

    Hi Jeremy,We have this other article: Managing data storage in your Zendesk accountAnd it is mentioned there:Note: Storage limits do not include Talk recordings, but let me see if we can have this ...

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    Carl McDowell hizo un comentario,

    Hi Marib AldoaisThank you so much for alerting us to this issue! Our product development team has been made aware, but we are unable to offer a target date for resolution at this time.We encourage ...

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    Carl McDowell hizo un comentario,

    Hi MariaTo help find the reason why your messages are not being sent, I've created a ticket for you as there are multiple possibilities on the reasons. Some of the common reasons: United States ca...

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    Carl McDowell hizo un comentario,

    We have the following note in this API reference regarding the ticket comment:https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/#bodies  If you use body, multiple conse...

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    Carl McDowell hizo un comentario,

    Hi Mandy,While on Hold you aren't able to make a new outbound call, with a new ticket.But you can use the transfer option while on hold, to make an outbound call. This lets you talk with this perso...

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    Carl McDowell hizo un comentario,

    Please create a ticket with support to have international calling enabled for your account, or if you want to keep the call costs lower and have a USA phone number in your account ensure you are se...

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    Carl McDowell hizo un comentario,

    Hi Paul,To have an Azure user be created as an Agent or Admin you would need to pass the "role" attribute, and the custom_role_id if you want them to be any of the custom roles you make in your acc...