Carl McDowell

1. Talk
2. ...
3. Setting up Talk
4. Talk network requirements

Hi Vaughan,As I mentioned the video test results are not required for Zendesk Talk.The article also states at the end: You can ignore the error: Group Room failed: No stats were able to be recorde...

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• Carl McDowell
• Creación 23 de agosto de 2023 06:43
• -1 votos

1. Talk
2. ...
3. Setting up Talk
4. Talk network requirements

Hi Carla Siegert,No the video test is not important. You can read more on how to interpret the results from the twilio test here: How do I use the Twilio network test to troubleshoot Talk agent calls?

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• Carl McDowell
• Creación 21 de agosto de 2023 23:16
• 0 votos

1. Comunidad
2. Zendesk SDKs
3. Hot Reload in zat theme preview not working

Hi Marib Aldoais,Our developers have now released this update so you can Previewing theme changes locally.This gives you the ability to work on a theme in your preferred code editor locally and pre...

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• Carl McDowell
• Creación 1 de agosto de 2023 01:13
• 0 votos

1. Talk
2. ...
3. Managing Talk
4. Zendesk Talk call recording FAQ

Hi Jeremy,We have this other article: Managing data storage in your Zendesk accountAnd it is mentioned there:Note: Storage limits do not include Talk recordings, but let me see if we can have this ...

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• Carl McDowell
• Creación 21 de julio de 2023 00:30
• 0 votos

1. Comunidad
2. Zendesk SDKs
3. Hot Reload in zat theme preview not working

Hi Marib AldoaisThank you so much for alerting us to this issue! Our product development team has been made aware, but we are unable to offer a target date for resolution at this time.We encourage ...

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• Carl McDowell
• Creación 26 de mayo de 2023 00:05
• 0 votos

1. Talk
2. ...
3. SMS and Text message help
4. Why do my SMS messages fail to send?

Hi MariaTo help find the reason why your messages are not being sent, I've created a ticket for you as there are multiple possibilities on the reasons. Some of the common reasons: United States ca...

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• Carl McDowell
• Creación 18 de mayo de 2023 04:07
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Keeping multiple spaces between words

We have the following note in this API reference regarding the ticket comment:https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/#bodies  If you use body, multiple conse...

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• Carl McDowell
• Creación 17 de abril de 2023 07:07
• 0 votos

1. Comunidad
2. Feedback - Voice (Talk)
3. Hold

Hi Mandy,While on Hold you aren't able to make a new outbound call, with a new ticket.But you can use the transfer option while on hold, to make an outbound call. This lets you talk with this perso...

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• Carl McDowell
• Creación 1 de enero de 2023 23:42
• 0 votos

1. Talk
2. ...
3. How to get help with phone call problems in Talk
4. What are the most common Talk error messages?

Please create a ticket with support to have international calling enabled for your account, or if you want to keep the call costs lower and have a USA phone number in your account ensure you are se...

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• Carl McDowell
• Creación 28 de noviembre de 2022 20:41
• 0 votos

1. Account
2. ...
3. Single sign-on
4. Single sign-on (SSO) options in Zendesk

Hi Paul,To have an Azure user be created as an Agent or Admin you would need to pass the "role" attribute, and the custom_role_id if you want them to be any of the custom roles you make in your acc...

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• Carl McDowell
• Creación 18 de noviembre de 2022 04:02
• 0 votos