Carl McDowell
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Actividad reciente de Carl McDowell-
Hi Mandy,While on Hold you aren't able to make a new outbound call, with a new ticket.But you can use the transfer option while on hold, to make an outbound call. This lets you talk with this perso...
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Please create a ticket with support to have international calling enabled for your account, or if you want to keep the call costs lower and have a USA phone number in your account ensure you are se...
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Hi Paul,To have an Azure user be created as an Agent or Admin you would need to pass the "role" attribute, and the custom_role_id if you want them to be any of the custom roles you make in your acc...
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Hi Hannah,To help find the reason why your messages are not being sent, I've created a ticket for you as there are multiple possibilities on the reasons. Some of the common reasons: United States ...
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Hi Philip,I am not having any issues using the app in my Zendesk account with Agent workspace enabled.And the app still appears to be supported.Can you confirm where you we advised that it is not s...
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Hi CJ,The Product team have let me know the email file size limit is 64kb as mentioned on this announcement page:https://support.zendesk.com/hc/en-us/articles/4471491907866-Announcing-composer-enha...
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Hi CJ,Let me try reaching out to the product team for the specific email size limit
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Hi CJ,We have this article regarding Is there a character limit on ticket comments? which will also relate to the email size limit. The article states: The character limit on ticket comments using...
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Hi Yvonne,I've converted your comment into a ticket to have a closer look at the settings in your account to see if we can get to the bottom of what is happening.
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Hi Florian Prestifilippo, Thanks for getting back to me and letting me know you found the issue and the solution, glad you were able to get it all working.Have an awesome day