Carl McDowell
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Actividad reciente de Carl McDowell-
Hi Vaughan,As I mentioned the video test results are not required for Zendesk Talk.The article also states at the end: You can ignore the error: Group Room failed: No stats were able to be recorde...
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Hi Carla Siegert,No the video test is not important. You can read more on how to interpret the results from the twilio test here: How do I use the Twilio network test to troubleshoot Talk agent calls?
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Hi Marib Aldoais,Our developers have now released this update so you can Previewing theme changes locally.This gives you the ability to work on a theme in your preferred code editor locally and pre...
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Hi Jeremy,We have this other article: Managing data storage in your Zendesk accountAnd it is mentioned there:Note: Storage limits do not include Talk recordings, but let me see if we can have this ...
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Hi Marib AldoaisThank you so much for alerting us to this issue! Our product development team has been made aware, but we are unable to offer a target date for resolution at this time.We encourage ...
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Hi MariaTo help find the reason why your messages are not being sent, I've created a ticket for you as there are multiple possibilities on the reasons. Some of the common reasons: United States ca...
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We have the following note in this API reference regarding the ticket comment:https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/#bodies If you use body, multiple conse...
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Hi Mandy,While on Hold you aren't able to make a new outbound call, with a new ticket.But you can use the transfer option while on hold, to make an outbound call. This lets you talk with this perso...
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Please create a ticket with support to have international calling enabled for your account, or if you want to keep the call costs lower and have a USA phone number in your account ensure you are se...
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Hi Paul,To have an Azure user be created as an Agent or Admin you would need to pass the "role" attribute, and the custom_role_id if you want them to be any of the custom roles you make in your acc...