Caroline Kello
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Última actividad de Caroline Kello-
Caroline Kello hizo un comentario,
Hi Gabriel, There's an email that's sent when agents are deleted, but you're right that there's none for agent creation or user suspension. Can you share a little bit more around why notifications...
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Caroline Kello hizo un comentario,
Thanks for explaining; it'll be interesting to see if any other folks on this thread agree as it's been a consistent piece of feedback that it's the preference to the see the from/to values. The re...
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Caroline Kello hizo un comentario,
Hey Yasser, can you explain a little bit more about what you mean by "seeing the exact changes straight away"?
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Caroline Kello hizo un comentario,
Ah, so if an end-user were to have their role set to that of a agent? That's something we already have events for in the Audit log. 1. If this is for the question if Light Agent activity is captur...
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Caroline Kello hizo un comentario,
Hi Rusty, We've currently no plans on extending this to capture end-user access events. What are some of the activity you'd like to see there? And what would you use that information for? We didn't...
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Caroline Kello hizo un comentario,
Hi Community folks, Thank you so much for sharing your feedback and requests so far! Our team is planning a research study to talk about security needs including 2FA and the Audit Log. You may sign...
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Caroline Kello creó una publicación,
API response examples for the most commonly asked questions
The information in the Access log API is built to answer 3 questions: Who looked at a ticket Who looked at a user profile What searches did an agent make (including the search term) Below are the...
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Caroline Kello hizo un comentario,
Hi May, your account has now been enabled and you can start making requests to https://[yoursubdomain].zendesk.com/api/v2/access_logs
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Caroline Kello hizo un comentario,
I'll wait a little bit until its closer to when we might need it. This is perfectly fine, but just be mindful that we do not provide you with retroactive data - only from the moment you're invit...
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Caroline Kello hizo un comentario,
Hi Joel! We're currently making plans to GA this API but we've not yet settled on a timeline, it remains in EAP for the time being. You're spot on that right now this is an API only offering, whi...