Caroline Kello

1. Comunidad
2. Zendesk Support EAP - Access log API
3. Closed to GA? Plans for Zendesk Support event log?

I'll wait a little bit until its closer to when we might need it.  This is perfectly fine, but just be mindful that we do not provide you with retroactive data - only from the moment you're invit...

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• Caroline Kello
• Creación 1 de febrero de 2023 17:28
• 0 votos

1. Comunidad
2. Zendesk Support EAP - Access log API
3. Closed to GA? Plans for Zendesk Support event log?

Hi Joel!  We're currently making plans to GA this API but we've not yet settled on a timeline, it remains in EAP for the time being.  You're spot on that right now this is an API only offering, whi...

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• Caroline Kello
• Creación 18 de enero de 2023 17:59
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Audit Logs

Gotcha. In my test account I can see Audit log events for install and uninstall, and then just Updated events for enable/disable and permission changes with no additional details in the Activity co...

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• Caroline Kello
• Creación 10 de enero de 2023 23:39
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Audit Logs

What kind of App changes are you interested in? Setting changes that you can make to the app in  Admin Center > Apps and integrations, or something else?

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• Caroline Kello
• Creación 10 de enero de 2023 23:17
• 0 votos

1. Comunidad
2. Feedback - Admin Center
3. The Audit Log is not an actual audit log due to wrong actor names.

Looping back here as CJ raised the topic in a recent Announcement post related to Audit log and we should restart this conversation. I realize my previous comments here were dismissive and it's not...

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• Caroline Kello
• Creación 21 de diciembre de 2022 00:44
• -2 votos

1. Zendesk updates
2. Announcements
3. Announcing filtering the audit log by the Item column

Jamie, are you saying that you need to filter by the User profile that was changed? That's something we have in progress right now and you'll be able to use the Item dropdown to find the Team membe...

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• Caroline Kello
• Creación 21 de diciembre de 2022 00:07
• -1 votos

1. Comunidad
2. Feedback - Developer Platform
3. Regarding Audit Logs

Hi Ravindra: just wanted to share that the announcement just went out for filtering the Audit log by what's in the Item column. Let me know if this addresses your needs or if there's more filtering...

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• Caroline Kello
• Creación 7 de diciembre de 2022 20:57
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Audit log - We want your feedback!

Just wanted to share that the announcement just went out for filtering the Audit log by what's in the Item column. Your engagement and feedback on this particular topic has been crucial and we're e...

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• Caroline Kello
• Creación 7 de diciembre de 2022 20:55
• 0 votos

1. Comunidad
2. Feedback - Admin Center
3. Audit Log Search need more filter options

Here to share that the announcement just went out for filtering the Audit log by what's in the Item column. This should address your original piece of feedback but let me know if there's more you n...

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• Caroline Kello
• Creación 7 de diciembre de 2022 20:53
• 0 votos

1. Comunidad
2. Feedback - Admin Center
3. Additional filters for Audit log

Back to say that the announcement just went out for filtering the Audit log by what's in the Item column. This should address your feedback so I'm marking this thread as Completed. Thanks!

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• Caroline Kello
• Creación 7 de diciembre de 2022 20:51
• 0 votos