
Cheeny Aban
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Actividad total585
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Última actividad
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Miembro desde
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Siguiendo0 usuarios
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Lo siguen14 usuarios
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Votos2
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Suscripciones161
Resumen de la actividad
Última actividad de Cheeny Aban-
Cheeny Aban hizo un comentario,
Hi Kat, I can see that a colleague is already helping you with regard to your inquiry about ticket routing. Rest assured that we'll do our best to help troubleshoot this issue!
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Cheeny Aban hizo un comentario,
Hi Sara, Thank you for bringing this to our attention. I can see that a colleague is already helping you with this concern. Rest assured that we'll do our best to help you with regard to this conce...
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Cheeny Aban hizo un comentario,
Hi Kelsey, The current dataset only provides the net votes (average of upvotes and downvotes) and calculating them separately is not yet possible. Nonetheless, you can fetch the upvotes and downvot...
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Cheeny Aban hizo un comentario,
Hi Alexander, Yes, that is right. Only Admins are allowed to configure capacity rules for agents.
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Cheeny Aban hizo un comentario,
Hi Sergey, It would depend on your use case, I suggest that you initiate a conversation with our Sales Team to further discuss and check how many seats are really necessary.
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Cheeny Aban hizo un comentario,
Hi Marcone, Unfortunately, there is no option yet to automatically downgrade suspended users. You will need to downgrade them from your Zendesk account to let go of the agent seats.
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Cheeny Aban hizo un comentario,
Hi Charlotte,I created a ticket on your behalf and will send you an email to further troubleshoot your inquiry.
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Cheeny Aban hizo un comentario,
Hi Juan, I can see that an engineer is already working on your support request. Rest assured that we'll do our best to help you with your Facebook integration inquiry.
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Cheeny Aban hizo un comentario,
Hi Paul,I created a ticket for you so we can further troubleshoot your business rules. I'll look forward to your reply
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Cheeny Aban hizo un comentario,
Hi Antoine M, I created a ticket for you so we can further look into the issue that you have encountered with SSO. I'll wait for your reply