Cheeny Aban
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Actividad reciente de Cheeny Aban-
Hi Keith, As of the moment, you can only have one subscription on your account per product. Nonetheless, we suggest that you initiate a conversation with our sales team so they can assist you in mo...
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Hi Omer, I created a ticket on your behalf so that one of our Support Engineers will be able to investigate your account.
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Hi Jake, You may also check Zendesk Marketplace for calendar apps that you may use for your account. I hope that helps
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Hi Sarah, As of the moment, there is no option to remove the "submit a request" button in Slack integration. Nonetheless, we highly suggest that you post on our Product Community Feedback page so...
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Hi Kate, The suspended queue is a default part of Support and is shown to admins and any agent with access to all tickets in your account. We highly suggest that you verify the ticket access of th...
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Hi Cristiano, Thank you for letting us know about your experience with the new media gallery for content blocks. Rest assured that we'll take note of your feedback to continue improving our produc...
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Hi Beth, "Does this article answer your question?" is a self-solving mechanism that falls under the Knowledge capture app. At the moment, there is no native way yet to customize or modify this but...
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Hi Ser Gey, You will be asked to choose your plan at the end of the trial period
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Hi Akash,You will need to use "the transfer to agent step" in the flow builder to trigger ticket creation. Adding this step will not require an actual agent to create a ticket. As part of this step...
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Hi Jasmine, Are you pertaining to internal notes? If yes, they are only accessible by your agents and rest assured that enabling CSAT will not convert them to public comments.I hope that helps!