Chris Drylie

1. Messaging
2. ...
3. How to manage social messaging channels
4. Why aren't new comments from Facebook posts or ads being added to tickets?

Hello Everyone, I want to express my gratitude for your invaluable feedback. I am delighted to announce that we will be addressing the 1-week post concern at the beginning of 2024 through a new rel...

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• Chris Drylie
• Creación 17 de septiembre de 2023 22:56
• 0 votos

Comentario oficial

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Why does Facebook integration pull in comments from posts for only one week?

Hello Everyone, I want to express my gratitude for your invaluable feedback. I am delighted to announce that we will be addressing these concerns at the beginning of 2024 through a new release of o...

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• Chris Drylie
• Creación 17 de septiembre de 2023 22:38
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Feature Request: Integrate Facebook Groups with ZenDesk

Andy F.I understand your frustration here, one thing we did not want to do was add new features on top of old technologies, which could lead to larger issues for our customers, we are looking at i...

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• Chris Drylie
• Creación 31 de julio de 2023 22:17
• 1 voto

Comentario oficial

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Feature Request: Integrate Facebook Groups with ZenDesk

Hi Lydia ForsythOur team has been focusing on improving the overall reliability of our Social platform with a new architecture looking to be released early next year, this new approach will also r...

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• Chris Drylie
• Creación 31 de julio de 2023 22:14
• 0 votos

1. Zendesk updates
2. Announcements
3. Update: Announcing the social messaging app removal- 31st October

Jahn Bronilla Looks like the article has been archived since the app is no longer available.I will remove the link, thanks for calling it out.

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• Chris Drylie
• Creación 11 de julio de 2023 03:32
• 1 voto

1. Zendesk updates
2. Announcements
3. Improved Error Handling for Channels Framework

HI Rafael SantosAt the moment no, but it is something we have been discussing. We will be making more improvements to logging in the future and will aim to keep you updated.

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• Chris Drylie
• Creación 16 de junio de 2023 05:50
• 0 votos

1. Zendesk updates
2. Announcements
3. Removal of the Zendesk Social Messaging App

HI Everyone, Thank you for your comments and feedback.Taking these insights into account, we have extended the EOL of the Social messaging app till October 31st 2023. Please see our updated post he...

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• Chris Drylie
• Creación 1 de mayo de 2023 03:16
• 0 votos