Chris Sos

1. Comunidad
2. Zendesk Apps Framework (ZAF) Q&A
3. Not able to access parameters (defined in manifest.json) from Zendesk Admin center..

Hi Abdul Hameed, By design, these credentials are not accessible to apps via the API. This is for security reasons. Because apps run in the browser context, this would expose credentials to agents ...

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• Chris Sos
• Creación 11 de septiembre de 2023 22:54
• 0 votos

1. Comunidad
2. Zendesk Apps Framework (ZAF) Q&A
3. Not able to access parameters (defined in manifest.json) from Zendesk Admin center..

Hi Abdul Hameed, Secure settings can not be accessed from the app or displayed in the browser console for security reasons. Only the placeholder should be included, which is replaced with the secre...

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• Chris Sos
• Editado 31 de agosto de 2023 22:50
• 1 voto

1. Comunidad
2. Feedback - Developer Platform
3. How to add admin role in Zendesk marketplace portal?

Hi Sophie, These roles are purely informational for Zendesk and do not affect permissions. All users in the Marketplace Portal have the same permission sets. Hope this helps! Chris

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• Chris Sos
• Creación 20 de julio de 2023 03:52
• 1 voto

1. Zendesk updates
2. Announcements
3. Announcing the discontinuation of select Built-By-Zendesk apps

Michel Costandi, Paul K The "Knowledge Base Search" app refers to the Chat app of the same name - not the Knowledge Capture app in Support. Hope this helps. Chris

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• Chris Sos
• Creación 13 de julio de 2023 03:25
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. End of support issue for ticket redaction app

Hi there, The underlying APIs that the Ticket Redaction App use are still available to utilise. These are here: Redact Ticket Comment In Agent Workspace & Redact String in Comment. You can also use...

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• Chris Sos
• Creación 11 de julio de 2023 05:04
• 0 votos

1. Comunidad
2. Zendesk Apps Framework (ZAF) Q&A
3. Setting up multiple plans

Hi Tom, Multiple plans for Marketplace Apps is currently in a preview state with some developers and is not currently generally available. We hope to release this to everyone who wants it soon! Are...

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• Chris Sos
• Editado 24 de febrero de 2023 03:22
• 0 votos

1. Comunidad
2. Zendesk Apps Framework (ZAF) Q&A
3. zendesk timeout error on angular 11

Hi Gulcin, It sounds like you're running into a timeout error when trying to initialize the ngx-zendesk-webwidget in your Angular 11 web app. This can be a frustrating issue, but there are a few po...

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• Chris Sos
• Creación 5 de diciembre de 2022 03:00
• 0 votos

Comentario oficial

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Please stop exposing API keys to all admins in webhooks pages [Update: It's a different key!]

Hi CJ, Thanks for your post. This article on our developer documentation may assist understanding the purpose of the signing secret: Verifying webhook authenticity The TL;DR is that this key is use...

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• Chris Sos
• Editado 24 de agosto de 2022 21:56
• 0 votos

1. Comunidad
2. Zendesk Apps Framework (ZAF) Q&A
3. Paid APP with multiple plans.

Hi Vladyslav, Thanks for your post. Just to note, multiple plans is still in beta and is not generally available. I've added your account to this beta so you should be able to select multiple plans...

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• Chris Sos
• Creación 4 de julio de 2022 22:49
• 0 votos

1. Comunidad
2. Zendesk Apps Framework (ZAF) Q&A
3. ZAT now in "Maintenance Mode"?

Hi Nathan, Nothing has been "taken away". ZAT is still fully supported as a Zendesk product until it is deprecated which will only happen once we have feature parity with ZCLI. This may be semantic...

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• Chris Sos
• Editado 16 de junio de 2022 08:59
• 0 votos