Chris Sos

1. Comunidad
2. Zendesk Apps Framework (ZAF) Q&A
3. Setting up multiple plans

Hi Tom, Multiple plans for Marketplace Apps is currently in a preview state with some developers and is not currently generally available. We hope to release this to everyone who wants it soon! Are...

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• Chris Sos
• Editado 24 de febrero de 2023 03:22
• 0 votos

1. Comunidad
2. Zendesk Apps Framework (ZAF) Q&A
3. zendesk timeout error on angular 11

Hi Gulcin, It sounds like you're running into a timeout error when trying to initialize the ngx-zendesk-webwidget in your Angular 11 web app. This can be a frustrating issue, but there are a few po...

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• Chris Sos
• Creación 5 de diciembre de 2022 03:00
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Please stop exposing API keys to all admins in webhooks pages [Update: It's a different key!]

Hi CJ, Thanks for your post. This article on our developer documentation may assist understanding the purpose of the signing secret: Verifying webhook authenticity The TL;DR is that this key is use...

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• Chris Sos
• Editado 24 de agosto de 2022 21:56
• 0 votos

1. Comunidad
2. Zendesk Apps Framework (ZAF) Q&A
3. Paid APP with multiple plans.

Hi Vladyslav, Thanks for your post. Just to note, multiple plans is still in beta and is not generally available. I've added your account to this beta so you should be able to select multiple plans...

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• Chris Sos
• Creación 4 de julio de 2022 22:49
• 0 votos

1. Comunidad
2. Zendesk Apps Framework (ZAF) Q&A
3. ZAT now in "Maintenance Mode"?

Hi Nathan, Nothing has been "taken away". ZAT is still fully supported as a Zendesk product until it is deprecated which will only happen once we have feature parity with ZCLI. This may be semantic...

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• Chris Sos
• Editado 16 de junio de 2022 08:59
• 0 votos

1. Comunidad
2. Zendesk Apps Framework (ZAF) Q&A
3. App ignoring linebreaks?

Hi CJ, Thanks for the question. So because apps are all effectively HTML, you would need to use HTML's line breaks (</br>) instead of JavaScript's \n character if displaying them within a paragraph...

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• Chris Sos
• Creación 20 de mayo de 2022 01:23
• 0 votos

1. Comunidad
2. Zendesk Apps Framework (ZAF) Q&A
3. Can I automate an app?

Hi Pulse, Dinesh is right in that there's no direct way to invoke a webhook. However, it's certainly possible to fire a webhook based on a trigger event. More details on how to do this are in this ...

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• Chris Sos
• Creación 12 de mayo de 2022 05:45
• 0 votos

1. Apps and integrations
2. ...
3. Extending Zendesk
4. Managing webhooks

Hi Elizabeth Toy, That's correct. The webhooks will remain active regardless of the creating admin's status. Chris

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• Chris Sos
• Creación 9 de febrero de 2022 03:30
• 1 voto

1. Comunidad
2. Zendesk Apps Framework (ZAF) Q&A
3. How to get the agent info in Application.

Hi there, If you're in support: client.get('currentUser') Is what you're looking for. This will return information on the user interacting with the app in Support. More details can be found here: h...

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• Chris Sos
• Creación 7 de febrero de 2022 06:09
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Add "Add CC" trigger action to CC agents in Zendesk instances using the Followers feature

Hi Gini, In Agent Workspace, CCs have moved to the public reply section instead of being grouped on the sidebar. See below: Hope this helps.

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• Chris Sos
• Editado 2 de febrero de 2022 21:27
• 0 votos