Christine Diego
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Actividad total112
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Última actividad
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Miembro desde
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Siguiendo0 usuarios
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Lo siguen1 usuario
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Votos1
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Suscripciones45
Resumen de la actividad
Última actividad de Christine Diego-
Christine Diego hizo un comentario,
Hi Pascal Sala, Unfortunately, this feature is not yet available, the edit permission is available on the account level, there is a community post looking for the same feature Separate out the priv...
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Christine Diego hizo un comentario,
Hi Dave Bour, If you are still experiencing issues with tickets being suspended, we ask that you please open a ticket with our Support team so we can investigate specifics with your account.
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Christine Diego hizo un comentario,
Hi Abdelhameed, If you are experiencing issues with drill in option in Explore , we ask that you please open a ticket with our Support team so we can investigate specifics with your account.
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Christine Diego hizo un comentario,
Hi Fabiola, You can add multiple email address on a user profile, this will serve as their secondary email address. The secondary email addresses are used to identify user accounts, so whenever the...
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Christine Diego hizo un comentario,
Hi Ingersoll-Rand Industrial US-Inc, Currently there is not a way to do so for Sell, but you can post this as a feature in our feedback forum. Our Product Team reviews this forum regularly and it ...
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Christine Diego hizo un comentario,
Hola Rene Nevarez, Por el momento, este es un comportamiento esperado en la mensajería, solo los agentes asignados pueden enviar mensajes al cliente. Para responder al cliente, asígnele el ticket h...
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Christine Diego hizo un comentario,
Hi Tomas, The skill-based routing is available for Support Enterprise plan only but for Zendesk suite, it is available for both Professional and Enterprise plan.
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Christine Diego hizo un comentario,
Hi Danny, There is currently no bulk delete API for this but you can create a script using the REST APIs to delete them over time.You can learn more about the REST APIs here: Search Chats and Bulk ...
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Christine Diego hizo un comentario,
Hi Vicki Irvine, If you are experiencing some issues with merging tickets, we ask that you please open a ticket with our Support team so we can investigate specifics with your account.
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Christine Diego hizo un comentario,
Hi there, There is no option to customise the message, however you can turn off the Chat Trigger which sends this and use Flow Builder out of business hours condition to set expectations / request ...